Quality Improvement Coordinator

Quality Improvement Coordinator

The Quality Improvement Coordinator position reports directly to the Health & Human Services Administrator, serving in a critical leadership position with broad responsibility to oversee the planning, organization, direction, and coordination of the various operations of the Division of Administrative Services within the Department. Performance is monitored under the general direction and supervision of the Health & Human Services Administrator with agency granted for independent sound professional judgment and creative initiative for the benefit of the program and implementation of best / promising practices in service delivery to St. Louis County, MO residents.

This position is located in Saint Ann, MO 63074 at 500 Northwest Plaza Drive.

As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short- and long-term disability.

The candidate for this position must demonstrate extensive experience and ability to facilitate solutions under pressure / ambiguity with excellent professional judgment, be exceptionally skilled in project management, and seasoned in strategically planning to ensure high quality services are delivered to the public.

This position is charged with ensuring that the crucial organizational components of the Division of Administrative Services such as standard operating procedures, performance improvement, workforce development, safety and risk management, and database management operations, and is responsible for executing strategies for the overall organizational effectiveness of the strategic priorities of the Department.

Examples of duties include ensuring coordination, minimizing duplication, and maintaining positive rapport and relationships with internal and inter-agency partners to meet organizational effectiveness needs; evaluating the work of staff to ensure that programs are of appropriate quality and that resources are utilized effectively; implementing process improvements; establishing standard operating procedures; facilitating orientations / on-boarding and in-service training and materials; reviewing key performance data and acting to improve outcomes; designing, developing, and implementing employee training within the department specific to DHS operational needs; scheduling training sessions, facilitating learning activities, and evaluating the effectiveness of training programs to ensure employees acquire necessary skills and meet departmental standards; coordinating the development, implementation, and evaluation of performance management initiatives and coordinating related administrative projects and programs for the department which will lead to organizational efficiency and effectiveness; ensuring departmental compliance with all current regulations and that all employees are aware of safety requirements and are prepared to follow safety procedures. Collects data and reports on all safety and accident events.

Minimum qualifications include a Bachelor's degree in business management, public health, behavioral / social sciences or an otherwise related field and four years of relevant experience working within a government agency or non-profit sector. Three years of experience overseeing large complex operations. Two years of experience in public speaking. Two years of experience in performance / quality improvement. Two years of experience in project management. Preferred leadership skills and values include demonstrating initiative to obtain / gather information / knowledge independently from subject-matter experts, team members and colleagues to gain situational awareness, facilitate solutions to problems, and deliver timely progress reports to Director's Office; demonstrating initiative to resolve or clarify process steps, discrepancies, conflicts; demonstrating exceptional skill in building rapport with authority figures, influencers, team members, and colleagues; demonstrating value for social services and continuous quality improvement; demonstrating ability to conduct needs assessment for programming services; performing research and data collection; serving on boards and task forces to implement services; providing technical expertise related to the development, implementation and oversight of department programming; developing and coordinating the operation of databases and / or registries for departmental community program oversight. Demonstrating communication and organizational skills, being able to multitask, and being proactive problem-solvers. Assessing, evaluating, and continually reporting on progress towards strategic plan goals and departmental accreditation requirements. Identifying emerging issues and strategic opportunities to support departmental programming. Managing communications and coordination for deployment of human services resources during catastrophic events.