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Service Technician - Jacob and Chesley
Service Technician - Jacob and ChesleyJacob Sunroom, Exteriors & Baths • Fairview Heights, IL, US
Service Technician - Jacob and Chesley

Service Technician - Jacob and Chesley

Jacob Sunroom, Exteriors & Baths • Fairview Heights, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Local Home Improvement company iso a Field Service Technician. We install sunrooms, fences, decks, windows, doors, siding, baths as well as other exterior products. If you are a skilled repair person, work in property maintenance or similar, this position may be suited to you.

Field Service Technician Responsibilities Include :

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair maintenance and test tasks
  • Field assessments or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationships with customers

    • Requirements

  • Proven field service experience
  • Ability to assess, repair and service residential exterior products listed above
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification is a plus
  • Driver’s License

    • We Offer

  • Positive work environment
  • Competitive Pay, Simple IRA w / Match
  • Paid training
  • Bi-Weekly pay
  • PTO / Vacation
  • Medical, Dental, Vision, Aflac available

    • Job Type : Full-time

    Experience in the following a plus :

    Roofing                        Siding

    Fencing                       Windows / doors

    Plumbing                      Sunrooms

    Home remodeling

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    Service Technician • Fairview Heights, IL, US