Technical Writer – Senior Job at Softswiss in GeorgiaMediabistro • Georgia, VT, United States

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Technical Writer – Senior Job at Softswiss in Georgia

Mediabistro • Georgia, VT, United States

17 days ago

Job type

Full-time

Job description

SOFTSWISS continues to expand the team and is looking for Technical Writer. We need a true, experienced, and accomplished professional who shares our culture and values to join our team.

As a technical writer, you are going to deliver user guides, release notes, microcopy, and technical documentation including API docs-reference and conceptual parts.

Our tools : Docusaurus, Redocly, Swagger, Git, GitLab, VS Code, Mailchimp, Confluence, Jira.

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role :

You’ll develop and maintain clear, structured documentation to support Technical Account Managers and internal teams, ensuring smooth onboarding processes and efficient knowledge sharing.

Your work will enhance the accuracy, accessibility, and consistency of our internal knowledge base, enabling Technical Account Managers to deliver exceptional client experiences.

Key responsibilities :

Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos and tutorials, FAQs, and glossaries
Create, edit, and maintain technical documentation including but not limited to API documentation, description of configuration files
Create release notes
Create microcopy
Work closely with writers, integration managers, developers, product owners, business analysts, QA team, and others
Mentor other technical writers on best practices and processes

Requirements :

Minimum of 3+ years of experience in technical documentation

Proven experience in writing user guides in explanatory and procedural styles for multiple audiences

Excellent knowledge of Microsoft Style Guide, Google Developer Style Guide, or similar

At least one year of experience in API writing, familiarity with API documentation tools

English not lower than C1 and higher

Russian not lower than C1 and higher

Experience in writing release notes

Experience in UX-writing

Experience with Git

Knowledge of any markup languages

Proficiency with managing Confluence content

Experience in writing and proofreading of content, especially technology-related content

Excellent communication skills, both written and verbal

Critical thinking

Proactiveness and initiative

Must be a self-motivator who works well independently and in a team environment with little direct supervision

Ability to influence and communicate effectively with both technical and non-technical people

Nice to have :

Writing for gambling or fintech domains

Ability to read and understand any programming language

Example of user guides you’ve created

Example of APIs you’ve created

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different

Apply for position

Your Email

Your Name

Your Last Name

Resume / CV

Requirements : PDF, DOC, up to 5Mb

Link to profile, such as LinkedIn

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Senior Technical Writer • Georgia, VT, United States

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