General Manager (Sur La Table)

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General Manager (Sur La Table)

role at

CSC Generation

With over 50 stores and the largest avocational cooking program in the US,

Sur La Table

offers an unsurpassed selection of exclusive and premium‑quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind‑the‑scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high‑performing retail and culinary teams that inspire customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company‑wide standard for excellence in service.

Key Responsibilities

Recruit, develop and retain a high‑performing team to meet the business needs of both culinary and retail.

Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.

Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

Ensure exceptional customer experience by leading a customer‑focused, Guest Obsessed culture.

Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.

Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second‑class sign‑ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.

Oversee daily store operations, ensuring compliance with company policies and procedures.

Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

Ensure store safety and cleanliness, addressing any maintenance needs promptly.

Maintain the accuracy and integrity of associates’ records, including but not limited to time and attendance data, food safety certifications, and personal information.

Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.

Model and ensure all Sur La Table policies and SOPs are communicated effectively to associates, maintained and consistently followed.

Communicate verbally and work cooperatively with associates and customers.

Stand for up to 5 hours at a time, coach and direct associates, sell to customers, retrieve merchandise, and lift up to 50 lbs.

Ascend / descend ladders, operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.

Work 46‑48 hour weeks with flexibility for nights, weekends, and holidays; maintain regular, predictable attendance.

Must be 21 years of age or older at the time of employment.

Have 3+ years of retail management experience, preferably in a specialty or culinary retail environment.

Possess or obtain Food Manager Certification.

Have a proven track record of achieving sales and motivating high‑performing sales teams while meeting operational goals.

Demonstrate strong leadership, communication, problem‑solving, and decision‑making skills.

Show passion for community engagement and exceptional customer experiences.

Proficiency in Microsoft Office and retail management systems is preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries : Venture Capital and Private Equity Principals

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