Sales Team Lead, Google Store Retail Oakbrook

Sales Team Lead

The Sales Team Lead will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in Google's newest retail store. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience. Pay Range : $27-$30 / hour

Responsibilities

Consumer Experience and Sales :

• Fully accountable for execution of sales initiatives
• Fully accountable for execution of consumer experience initiatives

Supervise personnel to :

Management and Development :

Product Launches :

Merchandising and Sales :

Compliance :

Other :

Qualifications

3+ years sales / consumer service experience in a retail environment, preferably for hi-tech / consumer electronics

1-3 years' previous leadership experience in the telecommunications or consumer service related industry

Effective communication, presentation and interpersonal skills

Strong organizational skills with attention to detail

Experience working with any of the larger consumer electronics stores technology

Demonstrates passion for leading edge technology and product solutions

Possess strong written and verbal communication, and working knowledge of G-Suite

Have a strong working knowledge of standard operating procedures

Experience conducting coaching and positive reinforcement

Ability to work flexible schedule including nights and weekends

Excellent communication skills and demonstrated ability to meet or exceed performance standards

Ability to motivate team

Ability to work flexible hours, including evenings, weekends and holidays

Work with associates to elevate skills and performance, providing coaching on opportunities for improvement

Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products

Benefits

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following :

About Us

Mosaic is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (