Jobs via Dice is hiring : SAP UX Designer in Charlotte

Join to apply for the SAP UX Designer role at Jobs via Dice

3 days ago Be among the first 25 applicants

Join to apply for the SAP UX Designer role at Jobs via Dice

Get AI-powered advice on this job and more exclusive features.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Primary Talent Partners, is seeking the following. Apply via Dice today!

Primary Talent Partners has an open 12 month W2 contract with a large utilities client of ours in the Charlotte, NC area.

Pay Range : $48.00 to $53.00 per hour (No PTO, benefits, etc but self funded ACA-compliant healthcare plan available to opt-in to)

Schedule : Location Requirement

Charlotte candidates required. Minimum 3 days in office a week

Job Overview

We're launching an initiative to enhance the Call Center Specialist experience within SAP C4C, aiming to improve efficiency in customer support. Since implementation, SAP C4C has undergone hundreds of functional enhancements ranging from efficiency improvements to support for new products, services, and regulatory requirements. However, due to limited governance over these changes, C4C has evolved into a complex and fragmented system, making it increasingly difficult for specialists to maintain productivity especially in the face of high turnover and ongoing training demands. We're seeking a dedicated UX resource to help us streamline the experience, reduce friction, and optimize workflows for the call center team.

Responsibilities

• Collaborate with optimization team and call center staff to understand their needs and challenges.
• Analyze the current SAP C4C system and identify areas for improvement.
• Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
• Conduct usability testing and gather feedback to refine designs.
• Work closely with developers to ensure seamless integration of UX improvements.
• Create documentation and training materials to support the adoption of new workflows.

Qualifications

Preferred Experience

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at

#PTPJobs

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Design, Art / Creative, and Information Technology

Industries

Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Get notified about new User Experience Designer jobs in Charlotte, NC .

Charlotte, NC $75,300.00-$143,100.00 4 hours ago

Digital User Experience (UX) Design Operations Analyst

Charlotte, NC $75,300.00-$143,100.00 4 hours ago

Charlotte, NC $102,500.00-$210,600.00 1 week ago

Senior UI / UX Designer (Enterprise Software)

Senior UI Designer Figma (ERP experience)

Senior Product Designer - Charlotte, North Carolina

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr