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Water / Wastewater Client Services Manager

Water / Wastewater Client Services Manager

Weston & SampsonNorwell, MA, US
30+ days ago
Job type
  • Full-time
Job description

Client Services Manager

Weston & Sampson Services is looking for a Client Services Manager to focus on established business growth, project delivery, and new business development. This position can be located in any of our New England area sites. This role will collaborate with regional and national water / wastewater experts to share resources and expand our Northeast regional area business. You will develop innovative solutions to add value to our clients that differentiate Weston & Sampson from its competitors.

What you'll do :

  • Direct and administer the activities of the support team, provide technical resources necessary for client satisfaction and successful project completion.
  • Responsible for quality, timely completion, and budget control of all assigned projects.
  • Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects.
  • Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities.
  • Visit internal and external client sites overseeing work progress and ensuring client satisfaction ensuring long lasting relationships.
  • Delegate necessary responsibility, authority, and accountability to complete projects successfully.
  • Prepare and review reports as needed.
  • Administer and delegate to the driving safety protocols and participate in the defensive driving training; maintain record keeping associated with the use of a company vehicle and other company driving policies.

What you will bring :

  • Bachelor's degree in management, construction, or a related field is required.
  • 5-8+ years of progressive experience in Water / Wastewater operations and maintenance management.
  • Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc.
  • Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations.
  • A valid driver's license with the ability to travel as needed is required.
  • Strong computer skills to include a working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and other database software.
  • Ability to generate new business opportunities and qualify leads.
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    Client Service Manager • Norwell, MA, US