Service Desk Specialist - II

Job Description

Job Description

Bowman and Brooke LLP is a national product liability trial law firm of nearly 200 lawyers in 17 offices known for defending household name manufacturers of motor vehicles, medical devices, pharmaceuticals and consumer products in high exposure, technically intricate lawsuits and mass torts throughout all 50 states. This year, the firm surpassed its 1,000th trial milestone, affirming our rank as one of the foremost product liability trial firms in the country.

At Bowman and Brooke, we know it takes each and every team member to deliver best in class service. That’s where you come in! We are actively searching for a Service Desk Specialist with 3-5 years of experience to join our team in Phoenix, AZ.

Position Responsibilities Include :

• Resolve user issues with our software suite (Windows 11, M365 Office Suite, Microsoft Teams, iManage DeskSite 9 and Work 10)
• Direct support for all hardware devices (desktops / laptops, tablets, smartphones, printers, VoIP phones, and audio / visual equipment)
• Resolve firmwide user issues via remote access support and local desk-side service
• Troubleshoot basic local network issues under direction of IT Infrastructure Team
• Serve as subject matter expert for at least one application or process
• Perform general technical support tasks and projects as assigned

Education, Experience, Skills :

desktop remote assistance

Benefits : We offer a competitive compensation and benefits package including everything you’d expect medical, dental, and vision insurance; firm paid life insurance and short and long-term disability; retirement savings plan with employer profit sharing contributions, bonus programs and more. Our office is passionate about our clients and each other, seeking opportunities for achieving a high level of success while also having fun. This position is hybrid and offers work from home and in-office workdays.

If your skills match what we're looking for, please send your resume and cover letter referencing this position.

Visit us on the web to learn more about our firm : www.bowmanandbrooke.com.

No Agencies or Telephone Calls Please

Equal Opportunity Employer