Assistant Account Manager- Part Time (Start Date : 02 / 23 or 03 / 23) Evening and Saturday hours

Customer Service Representative

Responds to incoming payer / applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.

Job Responsibilities :

• Actively display a "can do" attitude and uphold the Performance Based Organization (PBO) principles.
• Answer incoming calls from the ACD line / e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact.
• Assist payers / applicants in setting up accounts.
• Provide pertinent information to educate payers / applicants on their account.
• Update demographic and additional information on payer / applicant account.
• Contact payers / applicants regarding their accounts, when necessary, including outbound contact when appropriate.
• Independently troubleshoot and provide problem resolution to address payer / applicant issues or needs.
• Model and promote good attendance behaviors within the department.
• Meet and / or exceed department standards of quality and quantity as per department policies.

Start date : Monday, February 23rd & Monday, March 23rd

Pay for this role : $16.50 / hr.

Hours for this role : Saturday- 8 : 00-2 : 00 PM CST plus flexible shifts M-F 3 : 00-9 : 00 PM CST. (20-30 hours weekly)

Training Hours - M-F 12-9 CT (preferred) or 4-9 CT for 6 weeks

Education : Required : High school graduate Preferred : At least 2 years of college / technical school (ability to substitute related work experience for college / technical school requirements).

Experience : Two years of related work experience.

Competencies Skills / Knowledge / Abilities :

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion / creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military / veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.