Global Pet Relocation Manager

Job Description

Job Description

IMPORTANT!

To be considered for this role, please submit :

• A cover letter explaining how your skills and experiences qualify you for this position
• A short 2–4 minute video sharing something you’ve learned recently

Applications without both a cover letter and a video link will not be processed.

Job Title : Global PetRelocation Manager

Reports To : CEO

Supervises : N / A

Location : Remote, no travel required

Location Requirement : This position is fully remote; however, we are only able to consider candidates who are legally authorized to work in the United States at this time. Unfortunately, we are not equipped to provide international sponsorship or support for visas or work permits. Applicants must be currently residing in the U.S. and eligible for employment.

Video Prompt : What’s something you’ve learned recently?

We’d like to hear you talk briefly about something you’ve learned recently—anything at all. It doesn’t have to be technical or job-related. We’re more interested in how you reflect and communicate than in the topic itself. Think of it as a casual check-in with a future teammate.

Need ideas? It could be a tool you explored, a project you tackled, something that changed your mindset, or a takeaway from a recent experience (work or personal). Just speak naturally—no slides or polish needed.

How to share : Record using any method you like (e.g., your phone, Loom, etc.), and upload it to a platform of your choice—such as Loom, Google Drive, Dropbox, or YouTube set to “unlisted.” Then, include the link in your cover letter.

Your video will be reviewed by our hiring team and may be shared with relevant internal team members involved in the interview process. It will not be posted publicly or used outside of this process.

Compensation

ABOUT US :

We've been helping pets move all over the world since 2004. Our passionate team is fully remote, working from various locations but united by a shared love for animals and problem-solving. We believe in fostering a collaborative and supportive remote work environment where every team member’s contribution is valued, and we take immense pride in what we do. Check out this short video to see why we love our jobs at PetRelocation.

PetRelocation provides management of full-service transportation services for pets around the globe. No move is too great nor animal too exotic for our team and our extensive international network. We handle everything from pre-export paperwork to international quarantine laws, from flight bookings to customs clearance.

There are many life circumstances that prompt customers to seek our services, including relocation for job opportunities, employment transfers, military assignments, retirement, and more.

ABOUT YOU :

Loving animals isn’t just a plus – it’s a prerequisite. We are seeking individuals who not only cherish their pets but are also dedicated to using their experience and passion to help our customers relocate the pets they love.

As a Global Pet Relocation Manager, you will be responsible for managing the end-to-end process of pet relocations for clients, including Relocation Management Companies, employers, and pet owners. Your primary focus will be on building value and winning business by connecting with clients, providing exceptional customer service, and ensuring successful pet relocations.

This role demands strong relationship management skills, effective communication, and excellent organizational abilities. You will work closely with internal team members and external service partners to coordinate logistics, comply with regulatory requirements, and deliver a seamless relocation experience. Adaptability, strong problem-solving skills, and a customer-centric approach are essential.

In this position, you will build trust by managing communication and expectations around our service offerings while coordinating with both internal service team members and external service partners. Your support will reinforce the purchase decision and value proposition, ensure customer satisfaction and retention, and deliver outstanding customer service.

The ideal candidate will excel in relationship management, effectively communicating complex topics with empathy and clarity. Proficiency in organization, prioritization, and problem-solving is crucial. A strong passion for working closely with global clients, pet owners, and service partners, along with a proactive and can-do attitude, is vital. Since the role operates with minimal supervision and requires independent judgment, you should be comfortable collaborating with a diverse range of individuals both within and outside the company. Adaptability to constant change and frequent ambiguity is essential, as the position will continuously evolve to align with the dynamic rules and regulations of the global mobility and logistics industry.

Expected Performance Outputs :

Essential duties and responsibilities :

Client Acquisition and Management

Move Planning and Logistics

Book Services

Travel Oversight & Support

Relationship Management & Client Communication

Process Improvement and Collaboration :

Required Background and Experience :

Preferred :

Note :

Diversity and Inclusion :

We believe that diversity of thought and experience strengthens our team and enhances our ability to serve our global clientele. We are committed to fostering an inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.

PetRelocation Perks :

Work Life Balance

Benefits

Learning and Development