Overview
Are you passionate about delivering exceptional service and building strong client relationships? As a Client Service Manager I, you'll play a key role in ensuring our clients receive high-quality, efficient support tailored to their needs. You'll be part of a collaborative team that values client satisfaction, retention, and continuous improvement. This is your chance to make a real impact by helping clients navigate their risk management needs while contributing to our company's success. How you'll make an impact In this role, you'll manage a portfolio of accounts, ensuring that each client receives the care and attention they deserve. You'll work closely with our Production team to lead the renewal process, delivering tailored solutions that meet client needs. By building strong relationships with clients and understanding their goals, you'll secure existing business and identify opportunities to offer additional services. When our Producers or Account Executives are unavailable, you'll step in as the first point of contact, ensuring seamless communication and support. Your efforts will directly contribute to client satisfaction and the growth of our business. Key responsibilities include: Managing and nurturing relationships with clients to ensure their needs are met. Collaborating with internal teams to deliver high-quality solutions. Supporting Producers and Account Executives in achieving business goals. Identifying opportunities to expand services and coverage for clients. About You Here's what you'll bring to the role: A Bachelor's degree or equivalent experience in client service or claims management. A Producer's Licence and proficiency in Microsoft Office. The ability to explain complex issues in simple terms, whether over the phone or in presentations. A proactive approach to managing multiple priorities and working independently. Experience in insurance or managing client relationships is a plus. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.Client Service Manager • New York, New York
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