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Hotel Front Desk Agent
Hotel Front Desk AgentHotel Royal Oak • Royal Oak, MI, US
Hotel Front Desk Agent

Hotel Front Desk Agent

Hotel Royal Oak • Royal Oak, MI, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Hotel Royal Oak is looking for a dynamic and personable Front Desk Agent to join our team. As the front-line representative of our boutique hotel, you'll be responsible for creating a warm and welcoming atmosphere for our guests while managing their check-in and check-out processes seamlessly.

Located in the vibrant downtown area, Hotel Royal Oak offers guests a unique blend of comfort and style. Our dedicated team is committed to providing exceptional service and ensuring that every visitor enjoys an unforgettable stay with us.

Responsibilities

  • Greet guests warmly upon arrival and promptly assist with check-in and check-out procedures
  • Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
  • Provide guests with information regarding hotel amenities, local attractions, and travel arrangements
  • Manage reservations accurately and efficiently using the hotel's property management system
  • Process payments and maintain accurate records of transactions
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
  • Maintain a clean and organized front desk area
  • Assist with various administrative tasks as required

Requirements

  • Previous experience in customer service, preferably in hospitality
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Proficient in using computer systems and hotel management software
  • Ability to work both independently and as part of a team
  • Positive attitude with a focus on providing outstanding guest experiences
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of the local area and attractions is a plus

    • Benefits

    Benefits of Working at Hotel Royal Oak

  • Competitive Pay – $18-19 / hour
  • Bi-Weekly Paychecks – Because who doesn’t love a Friday payday?
  • Flexible Scheduling – Consistent hours perfect for night owls or those balancing other commitments
  • Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment
  • Team Culture – Work alongside a small, passionate team that cares about guest experience and each other
  • Staff Discounts – Enjoy discounted stays & lobby bar perks
  • Growth Opportunities – Be part of a growing independent hotel brand with room for advancement
  • Make a Difference – Your attention to detail and warm welcome help shape the entire guest experience
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    Hotel Front Desk Agent • Royal Oak, MI, US