Content Account Manager

Content Account Manager

We are looking for an Account Manager to join our team as part of our Content Studio function. The Account Manager serves as the primary contact for his / her assigned clients, maintaining and expanding those relationships and driving the ongoing attainment of positive outcomes for Flywheel's strategic clients. The primary responsibility is to become the "trusted advisor" to the client, to make them successful with the products they have purchased, and to ensure they are realizing value from their investment in order to preserve and expand Flywheel's future revenue. You will build strong partnerships, and drive adoption of our products / solutions. A significant part of your role will be to serve as a client advocate, often functioning as a liaison between our customers and all internal Flywheel teams (e.g. Sales, Technical Support, Product Development, etc). You will ensure that needs and / or requirements considered critical to the success of these clients are communicated and managed throughout Flywheel.

Collaborate cross-functionally to shepherd clients through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting clients to the appropriate internal resources.

Manage client interactions in a manner that establishes credibility and trust as a business advisor.

Execute growth plans in assigned accounts to expand consumption of existing offerings and demand for new offerings.

Penetrate and grow existing enterprise clients at the VP / SVP level.

Identify opportunities within clients' ecommerce marketing and / or content strategy that can be improved via incremental investments in Flywheel products and services.

In collaboration with the assigned Account Director, drive all aspects of the sales cycle including proposals, scoping, pricing, contract negotiations, and renewals related to all up-sell opportunities.

Be a digital strategy consultant to predetermined Flywheel enterprise clients, including staying abreast of digital and content marketing best practices and applying this knowledge to assist your clients in meeting their marketing and content strategy goals.

In collaboration with the assigned Account Director, lead business review meetings and participate in other client meetings as required (including new business pitches).

Leverage past work and relationships to help clients identify new opportunities and increase revenue.

Be proactive about solving problems even if it is outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.

Develop online marketing, content, and / or agile talent strategy for some of the world's biggest online retailers, publishers, CPGs and BPOs.

Work closely with Data and Content Specialists, Interns and other team members supporting the client account.

BA / BS or equivalent experience.

Experience selling and presenting to the VP / SVP / C levels in client organisations.

Experience managing sales quota goals and revenue expectations.

3+ years of consultative sales / account expansion experience promoting digital or content marketing products / services to marketing departments in established accounts.

Relentless attention to detail and organisation.

Strong relationship and client management skills.

A natural operational mindset.

Motivation and drive.

Strong negotiation and accurate forecasting skills.

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week.

Flexible vacation time.

Great learning and development opportunities.

Benefits that help you live your best life.

Parental leave and benefits.

Volunteering opportunities.

If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.

The hired candidate will be required to complete a background check.

Flywheel Commerce Network's goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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IMPORTANT ALERT : Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.