Talent.com
Device Support Specialist - San Jose / Bay Area

Device Support Specialist - San Jose / Bay Area

Novocure IncSan Jose, CA, United States
3 days ago
Job type
  • Full-time
Job description

Description : JOB SUMMARY :

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.

Candidates for this role must reside in the greater San Jose Area

The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service

Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include :

  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
  • Demonstrate empathy and understanding when interacting with patients and their caregivers
  • Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
  • Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
  • Manage responsibilities and workload independently within your designated regional territory
  • Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
  • Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
  • Manage administrative tasks in a timely and efficient manner, including but not limited to :

  • Documentation in customer relationship management (CRM) system
  • Expense reporting
  • Equipment inventory management
  • Ongoing trainings, assessments, and other regulatory tasks
  • Regular travel by vehicle and air to support patient care and service needs
  • Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
  • Adapt to frequently changing business needs and schedules to ensure seamless patient support
  • QUALIFICATIONS / KNOWLEDGE :

    Minimum Requirement :

  • Associate's degree with 2 to 3 years' relevant professional experience
  • OR

  • Bachelor's degree with 1 to 2 years' relevant professional experience
  • Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
  • Experience working in a for-profit environment preferred
  • Strong emotional intelligence and situational awareness
  • Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
  • Must possess a valid driver's license
  • Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
  • Commercial air travel required, with potential travel outside of the assigned territory
  • Primary residence must be within assigned territory
  • Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
  • Assigned territory subject to change based upon business need
  • Attendance at company meetings, both within and outside of the assigned territory, is required
  • OTHER :

  • Ability to lift up to 50 pounds
  • Ability to drive long distances
  • Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

    ABOUT NOVOCURE : Our vision

    Patient-forward : aspiring to make a difference in cancer.

    Our patient-forward mission

    Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

    Our patient-forward values

  • innovation
  • focus
  • drive
  • courage
  • trust
  • empathy
  • #LI-RJ1

    Create a job alert for this search

    Specialist San Jose • San Jose, CA, United States

    Related jobs
    • Promoted
    Sales Support Specialist

    Sales Support Specialist

    SupermicroSan Jose, CA, United States
    Full-time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Show moreLast updated: 30+ days ago
    • Promoted
    Coastal Living + Robust Sign-On & Full Relocation Support

    Coastal Living + Robust Sign-On & Full Relocation Support

    HealthEcareers - ClientFreedom, CA, USA
    Full-time
    Find a Career Where You Can Thrive—Not Just Another Job.At Schweiger Dermatology Group, we offer an opportunity to grow and excel in a supportive and dynamic environment. New York, New Jersey, Penns...Show moreLast updated: 2 days ago
    • Promoted
    Pediatric Endocrinologist (San Jose, CA – San Francisco Bay Area)

    Pediatric Endocrinologist (San Jose, CA – San Francisco Bay Area)

    HealthEcareers - ClientMorgan Hill, California, United States
    Full-time
    Palo Alto Foundation Medical Group (PAFMG), affiliated with the Palo Alto Medical Foundation, is seeking a Board-Certified or Board-Eligible Pediatric Endocrinologist to join our thriving and colle...Show moreLast updated: 17 days ago
    • Promoted
    • New!
    Temporary Delivery Specialist (SAN JOSE)

    Temporary Delivery Specialist (SAN JOSE)

    United Parcel ServiceSan Jose, California, US
    Part-time +2
    Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. As a seasonal support driver (SSD), youll deliver packages to communities a...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Seasonal Support Driver

    Seasonal Support Driver

    United Parcel ServiceLivermore, CA, US
    Part-time +1
    As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so you’ll need to enjoy fast...Show moreLast updated: 22 hours ago
    • Promoted
    Hospital Based Medicine (Contract) - San Jose

    Hospital Based Medicine (Contract) - San Jose

    HealthEcareers - ClientMorgan Hill, California, United States
    Full-time
    Salary range : $305,040 to $311,160.Additional potential incentives up to : $44,180.Reduced schedules (with pro-rated compensation) may be available. The Permanente Medical Group, Inc.American Medical...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Seasonal Package Support Specialist (FREMONT)

    Seasonal Package Support Specialist (FREMONT)

    United Parcel ServiceFremont, California, US
    Part-time +2
    Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. As a seasonal support driver (SSD), youll deliver packages to communities a...Show moreLast updated: 3 hours ago
    • Promoted
    Physical Medicine and Rehabilitation (PM&R) Physician – San Francisco Bay Area (San Jose, CA)

    Physical Medicine and Rehabilitation (PM&R) Physician – San Francisco Bay Area (San Jose, CA)

    HealthEcareers - ClientMorgan Hill, California, United States
    Full-time
    Palo Alto Foundation Medical Group (PAFMG) is seeking a full-time, board-certified or board-eligible Physical Medicine and Rehabilitation (PM&R) physician to join our growing practice in San Jose, ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Deployment Tech Support Specialist

    Deployment Tech Support Specialist

    RadarSunnyvale, CA, United States
    Full-time
    San Diego, CA or Sunnyvale, CA, New York City or Remote.At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and st...Show moreLast updated: 21 hours ago
    • Promoted
    San Diego, CA based Clinical Specialist

    San Diego, CA based Clinical Specialist

    Calyxo, Inc.Pleasanton, CA, United States
    Full-time
    The company was founded in 2016 to address the profound need for improved kidney stone treatment.Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resourc...Show moreLast updated: 30+ days ago
    • Promoted
    Product Support Specialist-Sales

    Product Support Specialist-Sales

    Medline Industries - Transportation & OperationsSan Francisco, CA, US
    Full-time
    To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management a...Show moreLast updated: 16 days ago
    • Promoted
    Support Specialist

    Support Specialist

    Augment CodePalo Alto, CA, United States
    Full-time
    Augment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling develop...Show moreLast updated: 30+ days ago
    • Promoted
    Clinical Social Worker

    Clinical Social Worker

    California Department of Corrections and RehabilitationDAVENPORT, California, US
    Full-time
    Position : Clinical Social Worker Increased Salaries are Just the Beginning… The past few years have seen dramatic shifts in the health care landscape. California Correctional Health Care Services (C...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Package Delivery Support Specialist (FREMONT)

    Package Delivery Support Specialist (FREMONT)

    United Parcel ServiceFremont, California, US
    Part-time +1
    Are you the right applicant for this opportunity Find out by reading through the role overview below.As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the ...Show moreLast updated: 3 hours ago
    • Promoted
    Top-Tier Silicon Valley Role With Competitive Compensation, Bonuses & High Growth Potential

    Top-Tier Silicon Valley Role With Competitive Compensation, Bonuses & High Growth Potential

    HealthEcareers - ClientScotts Valley, California, United States
    Full-time
    Find a Career Where You Can Thrive—Not Just Another Job.At Schweiger Dermatology Group, we offer an opportunity to grow and excel in a supportive and dynamic environment. New York, New Jersey, Penns...Show moreLast updated: 2 days ago
    • Promoted
    Physical Medicine & Rehabilitation (PM&R) Physician Opportunity – Join a Leading Multi-Specialty Group in San Jose, CA

    Physical Medicine & Rehabilitation (PM&R) Physician Opportunity – Join a Leading Multi-Specialty Group in San Jose, CA

    HealthEcareers - ClientScotts Valley, California, United States
    Full-time
    Palo Alto Foundation Medical Group (PAFMG) is seeking a full-time, board-certified or board-eligible Physical Medicine & Rehabilitation (PM&R) physician to join our established interventional spine...Show moreLast updated: 30+ days ago
    • Promoted
    Pediatric Neurologist Opportunity in the Beautiful Bay Area - Join Sutter Health

    Pediatric Neurologist Opportunity in the Beautiful Bay Area - Join Sutter Health

    HealthEcareers - ClientMorgan Hill, California, United States
    Full-time
    Palo Alto Foundation Medical Group (PAFMG) is seeking a Board Certified or Board Eligible Pediatric Neurologist to join our growing team in San Jose, CA. This is an exceptional opportunity to practi...Show moreLast updated: 30+ days ago
    • Promoted
    Parts Specialist

    Parts Specialist

    Pacific Material Handling Solutions IncHayward, CA, US
    Full-time
    At Pacific Equipment Solutions, were committed to helping our clients run their businesses and warehouses with speed, efficiency, and accuracy. Our clients value top performance forklifts and ...Show moreLast updated: 3 days ago