ON-SITE ACCOUNT MANAGER

On-Site Account Manager

Martin is a thriving national distributor of Safety, Industrial, Fasteners, and Integrated supplies and services. Named one of the top 50 industrial distributors in the nation, Martin serves industrial and construction customers of all sizes from small machine shops to manufacturers creating custom-tailored solutions for their unique needs. Martin strategically partners with leading manufacturers and suppliers to bring customers the best value at the best price. You'll find that our committed personnel, decades of experience, and hands-on service traditions truly set us apart.

The On-Site Account Manager at Martin Inc. is responsible for collaborating directly with the customer and serving as their primary point of contact. This role involves supporting customer purchasing, engineering, and manufacturing teams at all levels and ensuring their requirements are met. The On-Site Account Manager will focus on growing the business, identifying cost savings opportunities, and driving continuous process improvements for the customer. Building and maintaining strong relationships with vendors and suppliers is a key aspect of this role.

Key Responsibilities :

• Become proficient with ERP system.
• Manage all aspects of vending, product, components, programs, and inventory control.
• Entering orders and follow-up.
• Work with the Inventory Control Specialist to ensure proper inventory levels are set and maintained.
• Responds to requests for service and assistance from customer.
• Ensures work processes and customer PPE requirements are diligently followed.
• Must be able to work independently.
• Coordinates with Martin Sales on product samples, testing, quotes, and value-added services.
• Provide weekly, monthly, and as requested reporting on sales, fill rates, and new product requests.
• Cultivates relationship with customer by providing excellent customer service.
• Develop and maintain a thorough knowledge of Martin services and pricing structure.
• Determine customer needs and propose appropriate service needs and cost savers.

Leadership Responsibilities :

Lead and supervise customer service staff, including support in training and performance management

Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development.

Conduct regular team meetings to communicate goals, objectives, and performance expectations.

Identify training needs and provide ongoing coaching to enhance the skills and capabilities of personnel.

Qualifications :

High school diploma or GED required. Equivalent combination of education and experience will be considered.

Associate or bachelor's degree in business, Marketing, Sales or related field preferred.

Prefer Industrial MRO and / Safety Sales Background.

Proficiency in computer skills, including ERP software (Epicor P21 a plus) and Microsoft Office Suite.

Strong organizational skills and product knowledge.

Excellent customer service skills with a focus on responsiveness and satisfaction.

Dependable and reliable, demonstrating initiative in problem-solving and meeting customer needs.

Detail-oriented with a high level of integrity and professionalism.

Effective communication and teamwork abilities.

Must be able to lift 50 pounds.

What Makes Martin Different :

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are :

Our low-cost, low-deductible individual and family healthcare plans.

8 paid holidays.

Weekly Pay.

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Schedule : Full-time

Monday - Friday

No Weekends

7 : 30 a.m. - 4 p.m.