Sales & Service Representative - Part Time (Reading, Billerica, Littleton, Westford, Melrose)

Please note, this is a part time opportunity requiring 20-25 hours per week.

Branch Locations Available :

• Reading, Billerica, Littleton, Melrose, Westford - 5 Openings All Branches Float Team :   3 Openings for Float Team The Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service.
• The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution.
• Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking.
• Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch.
• Proportion of time spent on the teller line and platform will vary day to day.
• ESSENTIAL FUNCTIONS Opens and closes branches.
• Signs Official checks in accordance with the transaction amount.
• Provides exceptional service to the Bank’s customers regarding daily teller, servicing, and new account transactions; addressing inquiries, understanding / determining needs, and resolving problems.
• Processes customer transactions in an efficient, accurate and friendly manner.
• Accurately balances cash drawer daily.
• Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin.
• Utilizes needs-based sales / service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services.  Consistently meets or exceeds sales goals.
• Provides assistance to other branch employees and assists in training new employees.
• Follows the Bank’s policies and regulatory requirements.
• JOB QUALIFICATIONS Excellent communication, sales and customer service skills  Basic math skills and the ability to multitask.
• Strong computer skills, including Word, & Excel, 1-year experience as a Teller or sales and service based position preferred.  High School Degree.
• Associate degree or higher preferred.
• About Northern Bank & Trust Company Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses.
• From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals.
• Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County.
• Northern Bank is a Member of the FDIC, and an Equal Housing Lender.
• For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook ( / NorthernBankM A / ), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company / northern-bank-ma / ).
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