Customer Service Representative

Job Description

Job Description

Company Description

The District Office of Los Angeles is your local team for innovative Baldor-Reliance® and ABB motor solutions. We are known for building long-term business relationships based on trust and local expertise. Our dedication to addressing customer challenges quickly and efficiently with tailored plans has established our reputation. We prioritize customer satisfaction in all aspects of our business.

Job Summary :

The Customer Service Representative will interact with customers by addressing inquiries and ensuring customer satisfaction

Responsibilities :

• Answer phone calls and emails
• Provide product information
• Process orders
• Provide tracking information
• Assist with returns and exchanges
• Ensure customers receive the right products on time
• Research and resolve issues such as billing questions, account inquiries or disputes
• Work closely with outside sales team and technical support to deliver the best solutions for our customers
• Performs other related duties as assigned

Qualifications :

Benefits :