Front Office Manager

Job Description

Job Description

Hotel Park City , Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Office Manager.

Autograph Collection is a unique brand within Marriott's portfolio, where its independence is celebrated, but still participating in all the standards and loyalty programs that Marriott is known for.

Every guest at our hotel in some way interacts with our Front Desk team. Their job is to provide warm, sincere, and friendly guest service experiences!

The duties of this important position are, but not limited to :

• Assists the Director of Front Office in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants,Telephone Operators, Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.
• Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
• Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
• Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
• Performs other job related duties as assigned by the Director of Front Office.
• Equal Opportunity Employer-