Customer Care Professional

A company is looking for an Associate Customer Care Professional for Mutual Funds, Remote.

Key Responsibilities

Provide a superior call experience by managing customer interactions from start to finish without relying on scripts

Build rapport with diverse callers to accurately assess situations and present appropriate solutions

Focus on quality and first-call resolution while minimizing processing time and after-call work

Required Qualifications

High school diploma or equivalent experience

Experience navigating complex customer interactions from support through to resolution

Ability to work full-time between 9 : 30 a.m. and 6 p.m. (CST), Monday through Friday after training

Remote work requirements include a private, secure, distraction-free work area with reliable internet connection

Ability to pass a criminal background check