ServiceNow Engineer - Platform Operations

KPMG US • New York, NY, US

16 hours ago

Job type

Full-time

Job description

ServiceNow Engineer – Platform Operations

Join to apply for the ServiceNow Engineer – Platform Operations role at KPMG US

KPMG is currently seeking a ServiceNow Engineer – Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities

Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
Manage platform health, monitoring performance, and maintaining integration points
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualifications

Minimum three years of recent practical experience developing and supporting ServiceNow in an enterprise environment

Bachelor's degree in computer science, information technology, or a related field is preferred; certifications in ServiceNow Certified System Administrator (CSA) and / or ServiceNow Certified Application Developer (CAD) are preferred

Demonstrated experience supporting and enhancing a range of ServiceNow products / modules (such as ITSM, ITOM, HRSD, SecOps, IRM); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)

Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment

Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG will not sponsor applicants for U.S. work visa status for this opportunity

Equal Employment Opportunity

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

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Platform Engineer • New York, NY, US