Field Technical Representative

Field Technical Representative

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment : We're in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

About The Role

The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty / Technical Services team at Amrize Building Envelope division. Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day :

• The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

This role covers the Northeast region, with the FTR working remotely from a home base within the territory. The ideal candidate will reside in Maine.

What You'll Be Doing

Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications. Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty type / term, and construction site specific conditions. Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer. Ability to develop strong customer relationships and inspire customer confidence. Ability to follow corporate and division policies and applicable governmental safety regulations are required. Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues. Ability to define and document a project, set timelines, align resources, and execute to meet deadlines. Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution. Experience effectively and proactively managing customer expectations throughout the investigation / troubleshooting process. Ability to prioritize work. Maintains an understanding of current business initiatives and identifies opportunities for improvement.

What We Are Looking For

Bachelor's Degree in Construction Management, or Architecture; OR Minimum 8 years' active duty in a construction trade military occupational specialty (MOS) (verified by DD214); OR High school diploma + minimum of 10 years' construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

Strong Candidates Will Also Have

Must be personable and professional and maintain a high-level of integrity. Strong customer service focus. Strong verbal and written communication skills. Ability to think outside the box. Good organizational and time management skills are a must. Must be able to travel overnight 50% to 80% of the work year by air or car. Be able to tow and maneuver a trailer in tight spaces, including backing the trailer. Must also be able to work flexible hours with minimum notification when necessary. Must possess a current driver's license. Prior Technical Representative experience. Claims adjusting experience. Strong technical expertise in most of the following products and an aptitude to learn the rest :

What We Offer

Medical, dental, and vision insurance Flexible Spending and Health Savings Accounts Prescription drug & well-being programs Life and AD&D insurance Short- and long-term disability 401(k) retirement plan with company contribution Paid time off 12 paid holidays Tuition Reimbursement

Building Envelope Did we spark your interest? Build your future with us and apply!