Account Specialist - Student Accounts (part-time 28 hrs / wk)

Account Specialist - Student Accounts (Part-Time 28 Hrs / Wk)

Are you passionate about delivering exceptional service while ensuring financial accuracy? Do you thrive in a dynamic environment where attention to detail and clear communication make a real difference? If so, we invite you to join our Student Financials Office as a Student Accounts Specialist. In this -time role, you will play a key part in supporting students and their families as they navigate the financial aspects of their academic journey. You will work closely with the Student Accounts Manager to maintain smooth operations and contribute to a positive student experience. This position involves more than just numbersit is about people. You will assist in managing collection processes with professionalism and care, while actively contributing to broader outreach and communication efforts. Whether you're crafting informative messages, participating in student-facing events, or collaborating with departments to streamline financial communication, your voice will help shape a supportive and informed campus community. You will also provide accurate billing, conduct thorough account analysis, and communicate clearly with students, employees, and campus departmentsensuring that financial information is accessible, timely, and easy to understand. We look forward to welcoming a new team member who shares our commitment to service and excellence.

What you'll do in this position :

• Manage delinquent accounts up to 90 days past due, including outreach and collections.
• Guide students through the Short-Term Loan process, including payment reminders, notifications, and support to ensure timely repayment.
• Serve as the primary contact for 529 education savings plans ensuring accurate reconciliation with internal and external stakeholders.
• Respond to billing inquiries, refund requests, and financial matters with professionalism and clarity.
• Analyze student and employee accounts to resolve issues related to charges, payments, scholarships, loans, and financial aid.
• Contribute to student and parent communications, including newsletters, website updates, and orientation support.
• Lead the department involvement in the annual student and parent orientation events by updating handouts, brochures, and other materials, and providing on-site support.
• Provide backup support for student employees by assisting with cases, emails, calls, and financial processes.
• Participate in special projects that advance departmental goals and enhance Student Financial Services.

What qualifies you for this role :

A firm commitment to the mission of BYU

Familiarity with accounting principles (knowledge of debits and credits)

Pay Grade : 48

Typical Starting Pay : $20.00 to $25.75 an hour