Director, Content Operations & Transformation

Director, Content Operations & Transformation

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you!

We are seeking a visionary and action-oriented Director of Content Operations & AI Transformation to lead the next evolution of content processes at Macmillan Learning. This role will sit at the intersection of AI innovation, operational excellence, and change leadership, with a clear mandate to rethink, redesign, and reimagine how content is created, managed, and delivered across the Learning Resource Group (LRG) and beyond. This is not a role for maintaining the status quo. We are looking for a transformation leader, someone who will challenge assumptions, question legacy structures, and push boundaries to drive more agile, transparent, and efficient ways of working.

Major responsibilities include, but are not limited to :

• Partner with stakeholders across LRG, Product, Portfolio Strategy, and Engineering to identify, track, and coordinate AI-powered content initiatives, both customer-facing and operational.
• Maintain a central dashboard of active AI experiments and pilots; develop a system to evaluate impact, surface learnings, and recommend paths for scaling.
• Monitor emerging AI tools and trends and their capabilities. Create and maintain a framework for evaluating their potential to enhance content creation or operations.
• Make strategic recommendations on which tools to test or adopt, and provide competitive insights on AI-driven enablement across the edtech space.
• Facilitate feedback loops from early adopters and continuously improve experimentation frameworks.

Governance & Cross-Functional Leadership

Workflow Redesign & Operational Excellence

Change Management & Enablement

Required Qualifications :

Preferred Qualifications :

Salary Range : $105,000 - $135,000

Exemption Status : Exempt

Physical Requirements :

Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week regularly, as needed.

The position is eligible for remote employment, excluding the following locations : Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.

Benefits

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers.

Macmillan Learning is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law.