Patient Service Specialist-Walk-In Care (North Conway)

Description

Medical Group Practices

Clerical / Administrative Support

Req # : 50299

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist (PSS)

Location : White Mountain Highway North Conway, NH

Department : Brand New Walk-In Care Facility, North Conway, NH

About the Facility :

Our new walk-in care center in North Conway, New Hampshire, is committed to providing exceptional, accessible healthcare services to the community. We operate 7 days a week, from 8 : 00 a.m. to 8 : 00 p.m., delivering convenient, high-quality care to patients in need.

Position Summary :

We are seeking a dedicated Patient Service Specialist (PSS) to join our team at this new facility. The PSS will be a critical part of the patient experience, handling clerical and administrative tasks that ensure smooth operations and excellent patient service.

Key Details :

Schedule : 12-hour shifts, with full-time hours available in just 3 days per week. Exact scheduling will be determined once the team is hired.

Shift Rotation : Schedule may be consistent or rotating depending on staffing and availability. Coverage for most holidays will be rotating, except for Thanksgiving and Christmas, when the facility will be closed.

Hours of Operation : Monday through Sunday, 8 : 00 a.m. to 8 : 00 p.m.

Remote Work : This position requires on-site presence; no remote work option is available.

Responsibilities :

Greet and check-in patients efficiently and courteously.

Verify patient information and insurance details accurately.

Schedule and confirm appointments as needed.

Manage patient records and maintain confidentiality.

Perform medical clerical duties such as data entry, filing, and phone communication.

Support clinical staff with administrative tasks to enhance patient flow.

Ensure compliance with facility policies and procedures.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education : High school diploma or GED preferred.
• License / Certifications : N / A
• Experience : Six months of medical office experience required.
• Additional Skills / Requirements Required : N / A
• Additional Skills / Requirements Preferred : Proficient computer skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org