DOMESTIC VIOLENCE AUDIT AND BILLING SPECIALIST

Company Description

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

Domestic Violence Services (DVS) provides a variety of comprehensive immediate and long-term support services to survivors of Domestic Violence and their families. DVS provides oversight for the largest domestic shelter system in the country which provides safety and services for this vulnerable population. This network of more than 55 emergency domestic violence shelters provides temporary emergency housing, and supportive services to over 17,500 victims of domestic violence and their children annually. DVS provides oversight and funding for the 24-hour domestic violence hotline. DVS also administers the No Violence Again (NOVA) program located at the DHS intake center, and the Domestic Violence Liaison Unit, which provides domestic violence counseling and intervention at Job Centers. DVS partners with a network of community-based organizations, that provide counseling, legal services, financial development services, and job readiness for domestic violence survivors. In addition, DVS leads a nationally recognized domestic violence primary prevention effort, the Teen Relationship Abuse Prevention Program (RAPP).

DVS is requesting to recruit one (1) Principal Administrative Associate (I) to function as Billing Specialist who will :

Under the direction of the Unit Supervisor of the Shelter Occupancy and Support Services Unit, with some latitude for independent initiative and judgment, the Billing Specialist is responsible for processing payments and reimbursements to shelter providers and verifying shelter attendance records and supporting documentation for 55 contracted domestic violence emergency shelter programs and transitional housing programs with approximately 3,000 beds and units. The Shelter Occupancy and Support Services Unit uses the Shelter Occupancy Referral Tracking System (SORTS), a computerized system that tracks occupancy and shelter stays of domestic violence survivors in order to process bills, payments and reimbursement requests. Billing Specialists also review the billing for out of county domestic violence shelters providing services to NYC domestic violence survivors and processes requests for emergency transfers and excused absences.

• Prepare, reviews and billing invoices for domestic violence shelter program providers. Proofread and verify accuracy and validity of invoices and investigates erroneous billing invoice entries. Review supporting documentation received by clerical staff and updates SORTS billing records.
• Review daily attendance, transfers and movement of residents in shelter, date payment ending (DPE) tracking system, safety transfers, requests and approvals of extensions and payment of shelter for up to the maximum length of stay. Prepare, evaluate and submit extension and excusal requests for supervisory review and approval. Prepares, evaluates and submits emergency safety transfer requests for supervisory review and approval.
• Evaluate referrals for extended shelter stays in HRA domestic violence Tier II transitional units. Analyze case information and regulations to assess eligibility for extended stays beyond maximum length of stay and transfer to Tier II facilities. Assesses DPE system to ascertain client eligibility and best match for available unit.
• Verify received information concerning client cases by phone, email, in person and contacting third-party sources and other relevant sources to confirm accuracy of information. Use agency systems, Welfare Management System (WMS) and Shelter Occupancy and Referral Tracking System (SORTS), to check and compare financial data, supporting documentation and client demographic information. Verify cash assistance case information for submission to Finance.
• Provide customer service to shelter providers, by responding to provider questions / inquiries concerning shelter monthly billing submissions. Liaise with providers to resolve invoice and / or reimbursement disputes.
• Review and analyze billing for out-of-county domestic violence shelter providers providing services to New York City domestic violence survivors.
• Assist supervisory staff with resolution of payment and reimbursement adjustment for complex cases by researching documentation and various agency computer systems.

Salary Range : $ $53,370 - $ $61,376.

Work Location : 150 Greenwich Street

Hours / Schedule : 9 : 00am-17 : 00pm (Flexible)

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical / administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical / administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical / administrative experience including one year of the administrative supervisory experience described in "1" above; or

4. Education and / or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical / administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.