Guest Services Clerk •

Guest Services Clerk

A Brief Overview

Performs receptionist duties in lobby and waiting room areas. Greets, assists and directs patients and visitors.

What you will do

• Provides customer service and receptionist support, answering information telephone calls, greeting visitors and providing information and assistance.
• Responds to inquiries and communicates information in accordance with established policies and procedures. Provides room numbers to callers and visitors.
• Generates and provides badges to visitors and maintains visitor logs.
• Interacts and communicates with hospital staff, patients, visitors and external representatives in a customer responsiveness and courteous manner in compliance with iRESPECT standards and promoting patient / customer satisfaction.
• Makes routine and emergency announcements / notifications using intercom and radio paging system. Responds appropriately to emergency situations and notifies appropriate personnel.
• Transports and distributes records, documents and materials to other information desk and / or areas.
• Maintains confidentiality in matters relating to patient / family, department and hospital information. Adheres to established departmental and organizational policies (i.e. HIPAA, Confidentiality and Compliance Policies). Remains knowledgeable of hospital guest services policies, procedures and operations.
• Monitors the lobby area and waiting rooms. Maintains a clean, orderly, safe environment for patients and personnel. Adheres to established policies, compliance / quality improvement, patient safety, environment and infection control standards.
• Performs data entry and typing as required; may be required to utilize computer system to input and retrieve data.
• Completes required continuous training and education, including department specific requirements.
• Provides coverage for relief and absences as required. Demonstrates flexibility to work nights, weekends and holidays to provide continuous coverage as required.
• Performs other duties and responsibilities as required.

Qualifications

Physical Demands

Regional One Health is an equal opportunity employer.

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