ED Unit Coordinator

ED Unit Coordinator

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Department: Adult ED

Schedule: Part Time

Care of the Patient and Family/Visitors

• Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.
• Greets and directs patients, families, visitors, and staff in a friendly, courteous, positive customer service manner.
• Identifies self.
• Provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Interacts in a courteous, professional manner.
• Coordinates activities of front desk/office support services.
• Performs clerical duties for the department.
• Answers/responds to telephone calls and inquiries in a timely manner.
• Handles inquiries; refers calls/inquiries to appropriate personnel in a timely manner.
• Checks and replies to BMC e-mail frequently during shift.
• Checks voice messages and follows up on messages during the shift.
• Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch (Respiratory Therapy Dept.).
• Logs off the PFT extension at the start of breaks, lunch, and at the end of the shift.
• Uses manual/computer programs/terminal for access and data entry of patient information.
• Verifies and updates patient information as necessary.
• Prints reports, faxes as needed, orders items, schedules appointments, and verifies information.
• Answers patient call lights in a timely manner and immediately, if possible.
• Responds to patient requests within the scope of role.
• Seeks assistance from the clinical team as appropriate.
• Follows up on call light requests to ensure nursing staff has responded.
• Maintains communication data (computer, charge/white boards, communication sheets, assignment sheets, room name tags, precaution labels).
• Participates in orienting patients to their room, call light, telephones, and unit.
• Distributes welcome letters and informational packets.
• Initiates daily RN phone assignment.
• Logs RN daily phone numbers.
• Demonstrates appropriate procedures to triage calls through patient call system.
• Secures patients' personal property and belongings according to hospital procedures.
• Ensures a patient belongings list for every patient.
• Copies belongings list upon discharge and files appropriately.
• Monitors healthcare software systems and Bed Board for new discharge orders.
• Prints and places discharge summaries in chart.
• Makes clinic appointments prior to discharge.
• Documents as required.
• Handles and distributes mail, flowers, gifts, etc.
• Facilitates access to hospital services (cafeteria, chapel, gift shop, parking, cashier, etc.).
• Identifies emergency situations and initiates appropriate response actions.
• Is familiar with area disaster plan and unit.
• Coordinates transportation and related materials (VA, chair car, specimens, blood products, etc.).
• Uses computer systems for data entry.
• Interfaces with various departments to ensure services and materials are provided.
• Identifies and resolves discrepancies within role scope.
• Refers issues to appropriate team members when needed.
• Performs clerical functions (photocopying, faxing, etc.).
• Maintains copier and calls for service when needed.
• Coordinates unit communications (paging physicians, contacting family, etc.).
• Assists in patient admission, discharge, and transfer processes.
• Manages insurance pre-approvals and demographic information.
• Completes free-care applications.
• Obtains and creates medical records.

Medical Record and Order Entry

• Maintains accurate, complete, up-to-date patient care records per hospital policy.
• Prepares charts and labels on admission with appropriate documentation.
• Places clinical pathways in bedside charts as ordered.
• Maintains medical records through timely filing and chart maintenance.
• Ensures charts contain all necessary documents and labels.
• Labels precaution charts appropriately.
• Maintains supply of precaution signs.
• Accesses and retrieves computerized and non-computerized data.
• Communicates findings to clinical team members.
• Maintains statistics for PFT Lab and Bronchoscopy areas (Respiratory Therapy Clinic).
• Schedules and books patient appointments.
• Uses systems (SCM, IDX, GE) for scheduling and data entry.
• Follows approved scheduling policies.
• Schedules appointments on day of request.
• Notifies appropriate individuals.
• Prints and faxes appointment information as needed.
• Checks charts for completeness.
• Ensures appropriate pathway sheets are included.
• Obtains and prepares discharge summaries with proper labeling.
• Replenishes chart forms before expiration.
• Ensures forms are properly labeled with patient information.
• Transcribes patient care orders accurately and timely.
• Collaborates with healthcare team for test/procedure scheduling.
• Coordinates pre-test/procedure requirements.
• Minimizes patient travel and time off unit.
• Communicates schedules and updates to patients, families, and staff.
• Maintains logs and databases (diet list, census, supply log, patient board, etc.).
• Ensures updated physician coverage, pager numbers, and RN assignments.
• Maintains a current Downtime Materials Box.
• Replenishes downtime materials (order sheets, notes, labs, etc.).
• Is proficient in downtime procedures.
• Knows location of downtime computer and printer.

Care of the Environment, Equipment, and Material Supplies

• Performs activities to ensure a clean, safe, and stocked unit environment.
• Conducts daily rounds to ensure safety and cleanliness.
• Contacts appropriate departments for cleaning, transport, or safety issues.
• Initiates work/repair orders using computer systems.
• Logs issues with ITS rounder or help desk.
• Arranges repair of expired/broken equipment.
• Tracks and returns borrowed/rented equipment.
• Completes patient charges/billing accurately.
• Ensures billing is complete and error-free.
• Checks inventory and maintains stock levels.
• Orders supplies according to budget and par levels.
• Organizes work and storage areas.
• Verifies received supplies.
• Orders additional supplies as needed.
• Uses systems like Lawson, RSS, Staples, RR Donnelly.
• Participates in searches for missing patients, belongings, or equipment.
• Maintains and troubleshoots office equipment.
• Reboots computers and loads printers/copiers with paper.

Work Rules, Standards, and Competency Compliance

• Supports a positive and collaborative work environment.
• Adheres to established standards, policies, and regulations.
• Conforms to hospital performance and conduct standards.
• Provides high-