Client Relations Manager

A company is looking for a Client Relations Manager to serve as the primary point of contact for organizational clients, ensuring successful delivery of Employee Assistance Program (EAP) services.

Key Responsibilities

Act as the primary liaison between the organization and assigned EAP client accounts

Conduct regular check-ins and strategy meetings to understand client needs and ensure satisfaction with EAP services

Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact

Required Qualifications

Bachelor's or master's degree in business, Human Resources, Social Work, Psychology, or a related field

3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry

Strong interpersonal and relationship-building skills

Proficiency in project management and multitasking

Familiarity with mental health, wellness, and organizational behavior concepts is a plus