Welcome Desk - River Shores

Job Description

Job Description

Hours : 2-3 days during the week from 3pm-7pm and Saturdays from 6 : 30am-10 : 15am.

$15 / hour during the week and $16 / hour on weekends.

FREE YMCA Membership & Program Discounts

POSITION SUMMARY :

Under the direction of the Membership Manager, the Welcome Desk Staff delivers courteous, caring, and quality service to members and participants and build relationships with and between members, volunteers, staff and the communities we serve.

ESSENTIAL FUNCTIONS :

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and / or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Registers for membership and / or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
• Enters all transactions accurately and completely into the computer system. Balances all end of shifts and reports any discrepancies to the supervisor.
• Applies all YMCA policies relating to member services.
• Hands out locker keys and towels when necessary; monitors the locker rooms when required.
• Answers the telephone, provides requested information, direct calls and takes accurate messages.
• Performs other duties as assigned.

YMCA COMPETENCIES (Leader) :

Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS :

CERTIFICATIONS :

PHYSICAL DEMANDS :

EQUAL OPPORTUNITY EMPLOYER : THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y : We’re for youth development, healthy living and social responsibility