IT Technician

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You'll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team's success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

JOB SUMMARY

IT technicians offer support to users who are experiencing problems with their computers or software. Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include, but are not limited to :

• Provide stellar customer service to all team members, vendors, and guests of Riverwalk Casino Hotel.
• Provides 24 / 7 on-call support for complex and critical computer application problems and issues.
• Offers support to the I.T. staff for duties as assigned.
• Performs other duties as assigned.
• Review and Adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Riverwalk Casino Hotel.

REQUIRED SKILLS AND ABILITIES

CompTIA A+ Principles

EDUCATION AND EXPERIENCE

Must complete a minimum of 20 hours of training annually in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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