Senior Premium Auditor

Senior Premium Auditor

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for a Senior Premium Auditor in the Atlanta area to join our team! This seasoned professional will be responsible for completing final premium audits on workers compensation policies of all complexity levels and serve as an essential point of contact for the Company's largest and most complex accounts.

This role requires regular travel to meet with policyholders and brokers which may involve long distance travel utilizing various forms of transportation, including but not limited to car, plane, or train and occasional overnight stays.

Essential Responsibilities

• Conducts final premium audits on workers' compensation policies, ranging in complexity from small policies with a few classification codes and a few states to large complex policies containing multiple classification codes and multiple states. Performs onsite inspections as assigned or as needed.
• Reviews documents submitted via the customer portal. Requests and reviews standard and complex payroll forms. Requests and reviews any additional payroll and tax documents as needed to perform the final audit. Asks detailed questions to verify classification codes and determine final payroll. Identifies issues and concerns, addresses all concerns with external stakeholders, and notifies the Premium Audit Supervisor or Premium Audit Manager as needed. Serves as the primary point person for SIU investigations and other unusual requests.
• Provides detailed summaries of audit results utilizing Company software. Provides company-specific descriptions to justify classification codes and creates standard and complex worksheets to verify final audited payroll. Identifies discrepancies compared to pre-audit classification codes and states and provides detailed explanations. Contacts internal and external stakeholders regarding unusual items, and forwards to Management for discussion. Independently resolves complex discrepancies within prescribed authority level. Acts as a primary contact for agent and policyholders regarding questions about individual audit results, premium billing, and the Company's customer portal. Provides additional assistance as requested to ensure an excellent customer experience.
• Conducts self-directed research on applicable bureau websites and call centers as needed to prepare for standard and complex meetings with policyholders and when performing onsite visits. Submits inquiries to state bureaus for more complex scenarios. Develops contacts within bureaus and uses contacts for ongoing research to more effectively classify risks. Serves as a resource for other units for inquiries. Identifies research gaps and propose changes to material and updates to protocols.
• Partners with Underwriting to ensure the correct application of classification codes and reviews applicable manual rules. Resolves discrepancies and concerns.
• Processes final audit and revised final audit transactions on policies. Provides a comprehensive summary of audit development to justify AP / RP. Prepares to answer complex questions regarding development.
• Identifies and acknowledges dispute submissions. Inquires about disputes, and requests additional information to validate disputes. Works with applicable stakeholders (insureds, Underwriting, Marketing, producers) to resolve standard and complex disputes. Provides a complete overview of the dispute resolution process when requested and assists in developing paths to resolution. May be asked to take over and resolve the Company's most complicated audit disputes.
• Develops a comprehensive understanding of classification codes and premium audit manual rules for all assigned jurisdictions. Develops a standard understanding of classification codes and premium audit manual rules for all other jurisdictions. Uses technical expertise to complete final premium audits effectively and efficiently on assigned workers' compensation policies and resolves inquiries as presented.
• Answers standard and complex inquiries regarding the premium audit process and finance workflows. Advises Underwriting, Loss Control, Claims, and other internal departments on standard and complex premium audit-related rules and procedures. Works with other teams as directed or as needed to ensure an efficient policy lifecycle.

Required Qualifications

What We Offer

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplacesomething we truly value. We've created an approachable and collaborative atmosphere. Here you'll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.