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Membership Manager

Membership Manager

The Edge Fitness ClubsCity of Saint Peters, MO, US
21 days ago
Job type
  • Full-time
Job description

Job Description

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Who We ARE : When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

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What We LOVE : People. Fitness. Teamwork. Fun. Changing Lives.

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What You'll DO : \n

Team & People Management :

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  • Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.

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  • Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team

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  • Ensure proper scheduling of membership advisor staff for coverage and maximum production.

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  • Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.

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  • Proactively identify and manage staff performance concerns and gaps on a continuous basis.

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  • Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.

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  • Ensure new members are connected to fitness services and set up for success

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  • Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions

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    Financial Performance :

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  • Hits individual and team ships, sets and guest list expectation

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  • Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.

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  • Educates team members for full understanding of daily deliverables and monthly goals.

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  • Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

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    Quality Control : \n \n

  • Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.

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  • Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.

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  • Continual training around key sales techniques (real playing TI's, club tours & membership presentation).

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    Communication : \n \n

  • Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.

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  • Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance

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  • Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.

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  • Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.

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  • Conducts performance reviews of their employees with other club managers and national sales leadership

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    Membership Manager • City of Saint Peters, MO, US

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