Food & Beverage Associate I

Who We Are :

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role : San Jose, CA

Crafty's Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site's product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for an Associate whose responsibilities will include :

• Merchandising : Take pride in your spaces by owning client's office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service : With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication : Communicate and escalate any location needs or safety concerns your manager, and accurately complete pre / post route paperwork

This is a full-time, hourly role within Crafty that requires availability Monday through Friday as well as weekends. The position supports one of our San Jose clients and requires meeting the skill-based qualifications outlined below.

Required Attributes :

In order to fulfill this role, you must be able to download our Crafty application on your mobile device

Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed

Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results :

Goal : Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives :

What we offer :

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity : to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $24 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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