Customer Service Rep

Customer Service Representative

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time.

What You'll Do

Respond to provider questions, emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceeding call center metrics

Manage a high volume of inbound and outbound calls with efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate with Provider Relations and Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required :

High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred

Experience in customer service, ideally in a healthcare setting

Strong communication skills, both verbal and written

Ability to handle stressful situations with patience and professionalism

Proficiency with computers and typical office software

Knowledge of healthcare systems and terminology is a plus

Flexibility to work holidays and extended hours as required by the Department.

Physical Demands :

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement : If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111. $17.00 per hour. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.