Hotel General Manager

Company Description

Luxury Rentals Miami Beach is a world-class leader in the hospitality industry, redefining luxury vacation rentals in Miami Beach. With extensive experience in South Beach condo rentals and Miami mansion rentals, we deliver exceptional properties at a convenient price. Our mission is to exceed guest expectations by providing exquisite service and continuously learning about guest needs to perfect our service.

Role Description

The General Manager (GM) at LRMB is a strategic and operational leader responsible for overseeing the overall performance and efficiency of the business across departments. The GM drives operational excellence, fosters team collaboration, ensures high guest satisfaction, and helps meet the company’s financial goals. This role is crucial in aligning LRMB’s luxury service standards with its day-to-day operations and long-term growth objectives.

Key Responsibilities Leadership & Organizational Strategy

• Oversee daily operations across all departments including Guest Relations, Housekeeping, Property Management, Maintenance, Sales, and Reservations.
• Collaborate with department heads to ensure consistency in performance and alignment with company goals.
• Establish KPIs and performance metrics for departments, regularly reviewing outcomes and driving improvements.
• Promote a culture of accountability, teamwork, and service excellence.
• Serve as a strategic partner to ownership, contributing to business decisions and providing updates on company performance.

Operational Management

People Management

Financial Oversight

Guest & Owner Experience

Compliance & Risk Management

Qualifications