Customer Service Representative

Job Description

Job Description

Customer Service Representative

Energy Partners Propane

Job Summary :

Energy Partners Propane is more than just a propane provider — we're a locally owned company built on trust, service, and community. As a Customer Service Representative (CSR) , you’ll be the friendly face and helpful voice our customers rely on.

Join a team that truly values its employees and believes in supporting both personal growth and a positive work environment. At Energy Partners, you're not just taking a job — you're becoming part of a family that’s been fueling Western Montana with integrity since 2001.

General Requirements :

Understand and follow company policies, procedures, and the Energy Partners Employee Handbook.

Demonstrate honesty, integrity, confidentiality, and dependability.

Be flexible, self-motivated, and proactive in completing tasks.

Maintain a professional appearance and attitude.

Work effectively as part of a team and independently.

Manage time well and stay organized while handling multiple responsibilities.

Communicate clearly and professionally in person, over the phone, and via email.

Essential Duties & Responsibilities :

Greet customers warmly and maintain a positive, professional attitude.

Respond promptly to customer inquiries and questions.

Resolve customer issues by identifying the problem, offering solutions, and following up.

Manage a high volume of incoming calls and customer interactions.

Build trust through open and courteous communication.

Accurately process orders, service requests, payments, and account changes.

Assist with customer refunds, exchanges, and scheduling service appointments.

Utilize computer systems for data entry, billing, dispatching, and communication.

Set up new customer accounts and update existing ones.

Make outbound calls to follow up on service or collect on past due accounts.

Assist with dispatching work orders to drivers and coordinating with technicians.

Maintain organized filing systems and assist with office tasks.

In some locations :

Fill propane bottles and assist with parts sales.

Support inventory tracking for railcars and bulk fuel delivery.

Collaborate with team members to ensure outstanding customer service.

Perform other duties as assigned.

Education & Experience :

High school diploma or equivalent (GED) required.

Previous customer service or office experience preferred.

Comfort with computers and software systems is a plus.