Spa Reservations Supervisor Signia by Hilton La Cantera Resort and Spa

Signia by Hilton La Cantera is looking for a Spa Reservations Supervisor to join their team!

Nestled high above the rolling hills and live oaks of the Texas Hill Country Signia by Hilton La Cantera offers a serene resort experience featuring over 140000 sq. ft. of event space a luxury spa outdoor pools a kids camp and an 18-hole championship golf course. Guests can savor bold flavors across four restaurants and five bars with convenient access to premier shopping dining Six Flags and the San Antonio Airport.

The ideal candidate holds 2 years of leadership experience in a customer service environment with the ability to lead train and support teams in a fast-paced environment where organization communication and a personable demeanor are key!

As the Loma De Vida Spa Reservation Supervisor you will be expected to :

Reservation & Guest Service Management

• Oversee all incoming spa calls emails online inquiries and booking requests to ensure timely and professional responses.
• Monitor reservation accuracy treatment availability and scheduling to maximize therapist utilization and revenue.
• Handle complex guest requests complaints or scheduling conflicts providing solutions that prioritize guest satisfaction.
• Maintain detailed knowledge of spa services promotions pricing and policies.

Team Leadership & Training

Operational Support

Sales & Revenue Optimization

Identify opportunities to increase revenue through enhanced reservation operations.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.

EOE / AA / Disabled / Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

#LI-JZ1

Required Experience :

Manager

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1