Michigan Claim Support Assistant II

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description : Position Description

Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.

Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty

Manage diary gather proofs and assist with Collection Vendor referrals

Process collection recoveries and reports

Pay expense invoices

Research unidentified checks

Issue deductibles when applicable

Run searches as instructed by claim handlers

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing / certifications) :

High School Diploma or equivalent

OR

Three years of experience in processing, customer service or business administration

Extensive Experience with proven success in the following :

Working with P.C. software applications

Maintaining accurate files and records

Identification, investigation, and resolution of complex problems

Processing transactions andposting to appropriate accounts

Organizing and prioritize multiple tasks

Communicating effectively (oral and written)

Using automated processing and computer systems

Gathering data and preparing reports

Auditing records, products, and computer files

Compose routine correspondence including letters and memos

Knowledge of :

Claim processing functions

Claim processing system

Claim processing policy and procedures

Data processing techniques

Techniques used to audit data

Skills and Ability to :

Successfully complete General Claims Training

Preferred Qualifications

Advanced Microsoft Suite Product Experience

Experience maintaining accurate records

Good problem resolution skills

Efficient Organization / multi-tasking skills

Excellent communication skills both oral / written

The ability to complete basic math skills

Experience with data entry in a professional setting

Claims experience preferred, but not required

Work Environment

This role is classified as a hybrid position by ACG company standards. This position will perform daily work duties on a remote basis with any needed in office visits outlined by management. When reporting is needed, employees must travel to the ACG administrative office located in Dearborn, Michigan. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy. Eligible candidates must reside within 50 miles of Dearborn, Michigan.

With our powerful brand and the mentoring, we offer, you will find your position as a Michigan Claim Support Assistant II can lead to a rewarding career at our growing organization.

How you will benefit :

The Michigan Claim Support Assistant II will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include :

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Important Note :

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.