Citizen Liaison

Citizen Liaison

Under indirect supervision, provides security and reception support for various city departments and City Hall; performs a wide variety of administrative, customer service, and technical support functions of a highly responsible nature in relieving various departments of initial customer service and administrative duties; performs special assignments and resolves operational issues, using knowledge of the operations and policies of City. Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the City, offices and employees within the organization.

Essential duties and responsibilities may include, but are not limited to, the following :

• Provide reception services, including but not limited to the City's switchboard system, opening and closing City Hall and greeting guests and customers and directing them to appropriate offices.
• In order to provide quality customer service and properly monitor City Hall reception areas, regular and timely attendance when scheduled is critical.
• Assist City Hall employees and visitors / guests by answering general questions and acting as the City's first point of contact.
• Sell and record receipts for services, such as City merchandise and consignment tickets.
• Maintain initial building security procedures such as monitor (authorize) entrance and departure of employees, visitors and other persons; call police / fire in cases of emergency; ensure City Hall is secure at close of business; monitor surveillance cameras of property for unauthorized visitors.
• Supports the departmental operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed above; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Minimum Qualifications :

Knowledge of :

Skill in :

Physical demands and working environment : Must be able to lift and carry up to 30 pounds. While the position operates typically in an office type environment, on occasion maybe directed to go outside in order to handle a particular situation.

License and certification requirements : A valid Driver's License is required.