Director, Engineering (Marketing Services)

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our

Directors of Engineering

are integral parts of our

Marketing Services

team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity

[Tuesdays, Wednesdays, and Thursdays] . This role can be located in

Boston, MA, Columbus, OH, Charlottesville, VA,

or

Durham, NC.

The Opportunity

As part of a team of directors, the

Director of Engineering

will help guide and implement strategy for Marketing Services and make a vital impact on the success of WillowTree’s engineering discipline, project teams, and clients. Through partnership with the directors of Design and Delivery, you’ll guide and coach teams to optimally deliver quality products to our clients while championing a culture of engagement, collaboration, and inclusion. You’ll apply your knowledge of software development, team leadership, client management, and product strategy to implement and continuously improve processes and outcomes.

Responsibilities

Provide technical and engineering leadership to WillowTree teammates to guide decisions, envision long-term strategy, and plan product roadmaps for clients

Lead teams, individuals, and projects to successfully execute and deliver high-quality products that exceed the needs of our Fortune 500 clients and their users

Build and maintain strong relationships with clients and contribute to business development (including estimations, proposals, and pitches) to acquire and grow future partnerships

Coach project-level leadership to align and optimize technical, product, business, and team goals (i.e., finding the right amount of balance when priorities compete)

Coach project leaders to successfully navigate challenges, minimize friction, and instill confidence in our clients through successful execution

Simplify complexity and cut through noise to drive teams forward

Serve as a point of leadership escalation for clients and teams

Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching organizational strategy and goals

Conduct deep dives with teams starting new projects

Assist teams during major launches, while cultivating an atmosphere of autonomy and innovation

Contribute to hiring and retention activities, thought leadership, and estimation and allocation

Lead, mentor, and manage a team of engineering managers, including professional development, career growth, performance management, retention, promotions, compensation decisions, reviews, coaching improvement plans, and more

Build self-sufficient project teams leveraging skills and minimizing gaps, while balancing growth opportunities and client needs

Qualifications

Recent & significant experience with software development and delivery process, including solutions and challenges / risks across multiple technologies such as front-end web, backend services, and / or testing

Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients

Comfortable working with multidisciplinary teams (e.g., design, strategy, analytics) to optimize the product and project goals

Experience with developing large, complex enterprise ecosystems and the challenges / risks that legacy systems inject to development and delivery

Deep understanding of project management best practices, including agile, scrum, kanban, and others as well as CI / CD

Experience leading, managing, and mentoring diverse teams and individuals from all backgrounds with varying levels of experience

Ability to simplify complex problems to identify root cause and communicate clear priorities to others

Can effectively and empathetically communicate with teams and clients with differing goals and backgrounds

Demonstrated experience building and navigating external clients and organizations in order to remove obstacles, barriers, and create a successful product and relationship

Experience working with key client stakeholders to improve engineering and product processes for both the client’s teams and WillowTree team

A broad approach to building user-centered products from analytics, research, design, data systems, etc

Experience using data to advise product decisions

Balances ROI with sophisticated product features

Bonus Points

Management of global teams within multiple time zones

Experience within both Product and Services organizations

Experience with multiple CMS technologies

Experience with e-commerce platforms

Experience and certification with Adobe Experience Cloud products

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)

Life & Disability Insurance

401K matching

Flexible paid time off & paid company holidays

Employee Share Purchase Plan

Employee Assistance Program (EAP)

And more!

• Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

United States Hiring Range

$180,000 - $190,000 USD

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Are you willing to work in a hybrid environment in the office in Boston, Durham, Columbus, or Charlottesville?

Which of the following location(s) would you like to be considered for? Select all that apply.

Columbus, OH

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(USA) Voluntary Demographic Questions

WillowTree knows incredible talent comes from

all

backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following

VOLUNTARY

demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will

not

be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

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