Power Field Service Manager

Job Description

Job Description

Salary :

Schneider Electric Federal, a global leader in energy management and automation, is renowned for delivering secure and reliable solutions that power progress for a future-ready U.S. Government. As the #1 Energy Service Company and Microgrid Integrator in the world, our solutions modernize infrastructure, enhance national security, and ensure energy independence while guaranteeing cost savings. We specialize in providing digital energy solutions, software, and services to drive long-term efficiency and mission-readiness projects across the federal government.

We are seeking a highly skilled and experience Power Field Service Manager

The Field Service Manager is responsible for overseeing the daily operations of a field service team. This includes managing customer service and technical staff, developing, and enforcing policies and procedures, and ensuring that customer needs are met in a timely and courteous manner. The Manager will oversee all customer service and technical teams, as well as scheduling, inventory management, and product training. Additionally, the Manager will provide guidance and support to staff and customers, manage customer service and technical operations budgets, and ensure that customer service and technical operations follow company standards.

What do you get to do in this position?

• Develop and implement field service processes and procedures.
• Train and manage field service personnel.
• Schedule service calls and manage service call backlog.
• Coordinate with other departments to ensure customer satisfaction.
• Monitor service contracts and warranty claims.
• Ensure compliance with applicable regulations and safety standards.

This job might be for you if you :

Have 10+ years of experience in the Critical Power and Cooling industry, and a minimum of 5 years in a Field Service Representative role.

Leading activity of other project team members on-site, or direct management of employees in a prior managerial role

Possess the knowledge of advanced understanding and execution of

Power Systems

Power Cooling

UPS and PDU systems

Safety and Commissioning / Startup

excellent customer service and leadership skills

Required Skills :

US Citizen

Must be able to obtain a US Government Security clearance.

Manage a team of field service technicians.

Schedule and coordinate field service technicians.

Monitor and troubleshoot customer service issues.

Ensure all customer service inquiries are answered in a timely manner.

Train and develop field service technicians.

Maintain and track inventory of parts and materials.

Soft Skills :

Strong organizational and customer service skills

Excellent interpersonal, communication, and problem-solving skills

Knowledge of best practices in field service management

Ability to manage multiple projects and tasks simultaneously.

PHYSICAL DEMANDS : This position has a balance between office and job sites. Typically, the employee may sit comfortably to do the work in the office. However, while on job sites individuals may have to moveover rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy to light items.Transporting of items such as a laptop computer and luggage; driving an automobile, etc.Also, transporting of items such as system equipment and installation materials may be required.Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

While performing the primary duties of the job, the employee is regularly exposed to outside weather conditions. Employee may work in different environments while on various job sites. Must be able to climb ladders and lift 75-pounds unassisted.

May be required to report to work outside normal business hours, on holidays and on weekends.

OPTIONAL QUALIFICATIONS :

Domestic and / or international travel

Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric Federal (SE Federal), a 100% U.S. Company, operates in accordance with a Special Security Agreement approved by the US Government, established to mitigate concerns associated with Foreign Ownership, Control, or Influence (FOCI). To mitigate potential FOCI, SE-Federal Inc., in concert with the DoDs Defense Counterintelligence and Security Agency (DCSA), has agreed to a comprehensive series of controls and requirements set forth by the Special Security Agreement, subject to oversight by the Government Security Committee (GSC) to ensure independent SE Federal management. As such, SE Federal is approved to work with the US Government and is positioned to support strategic partnerships in the development of key technologies for U.S. Federal Agencies and Defense Department.