Business Systems Manager

Job Description

Job Description

The Business Systems Manager is responsible for overseeing the strategy, implementation, and management of business applications and systems across the organization. This role ensures systems are optimized to support business processes, enhance efficiency, and enable data-driven decision-making. The ideal candidate will work cross-functionally with leadership, IT, and business stakeholders to align technology solutions with organizational goals.

Key Responsibilities :

• Uphold the company values, vision, and mission.
• Uphold the quality policy.
• Develop and execute the business systems strategy in alignment with corporate objectives.
• Integrate the systems of our acquisitions into that of our overall group portfolio, including the use of API’s
• Collaborate with business units to assess needs, identify gaps, and implement system-based solutions.
• Ensure system integrity, data accuracy, and compliance with regulatory and security standards.
• Drive continuous improvement initiatives through automation, customizations, process redesign, and system enhancements.
• Manage vendor relationships, contracts, service-level agreements (SLAs), and performance.
• Oversee change management and end-user training during new system rollouts or upgrades.
• Monitor KPIs to measure system performance and business impact.
• Stay current on industry trends and emerging technologies that can improve operations.
• Manage our current ERP (Infor Visual), and build BI tools to help develop a more integrated network
• Manage all aspects of our CRM platform (Salesforce) and help with customizable dashboards
• Manage and improve the workflows between our ERP and CRM for the company’s users
• Integrate Datarails financial planning and analysis platform across the company
• Collaborate with the company’s MSP to manage and optimize the IT environment, overseeing network, server, and cybersecurity operations

Education & Skills Required :

Preferred Experience & Skills :

Proficiency in SQL for data extraction, mapping, and reporting in support of ERP processes (Infor Visual)

Work Environment :

Expected Hours of Work :

This is a Full-Time salary position required to work Monday through Friday, with occasional overtime as needed.

Travel : Up to 25%