Talent.com
Senior Technical Support Manager
Senior Technical Support ManagerVirtualVocations • Fayetteville, North Carolina, United States
No longer accepting applications
Senior Technical Support Manager

Senior Technical Support Manager

VirtualVocations • Fayetteville, North Carolina, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Senior Manager, Technical Support.

Key Responsibilities

Lead and mentor a global team of Senior Technical Support Specialists, optimizing team performance and development

Oversee case management and operational efficiency, ensuring high-quality customer support and timely resolution of escalations

Manage the bug reporting process and collaborate with cross-functional teams to enhance product and support processes

Required Qualifications

8+ years of experience in SaaS technical support, with at least 3 years in a management role

Expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments

Strong leadership skills with experience in team management and performance optimization

Proficiency with tools such as Salesforce, Sentry, and DataDog

Experience in driving process improvements related to bug reporting and resolution workflows

Create a job alert for this search

Technical Support Manager • Fayetteville, North Carolina, United States

Related jobs
Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Technical Support Engineer Lead.Key Responsibilities Independently triage and resolve complex Tier 2 cases Lead root cause analysis and corrective action planni...Show more
Last updated: 30+ days ago • Promoted
Senior Solution Implementation Manager

Senior Solution Implementation Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Solution Implementation Manager to guide customers in deploying solutions efficiently and effectively. Key Responsibilities Deliver high-level presentations to va...Show more
Last updated: 15 days ago • Promoted
Senior Technical Program Manager

Senior Technical Program Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Technical Program Manager.Key Responsibilities Design, develop, test, and implement IT systems for the core virtual machine product Analyze metrics with Observa...Show more
Last updated: 30+ days ago • Promoted
Technical Account Manager

Technical Account Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Account Manager to oversee the integration of products and support clients.Key Responsibilities Serve as the technical expert for all products supported by th...Show more
Last updated: 30+ days ago • Promoted
Technical Lead

Technical Lead

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Lead (Remote).Key Responsibilities Design, develop, and maintain high-quality software applications using modern technologies Monitor system reliability and ...Show more
Last updated: 30+ days ago • Promoted
Senior Alliances Manager

Senior Alliances Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Alliances Manager (Remote).Key Responsibilities Assist partner and sales leadership in shaping the partner experience and Go-To-Market Strategy Achieve revenue,...Show more
Last updated: 30+ days ago • Promoted
Senior Product Manager - Federal

Senior Product Manager - Federal

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Product Manager - Federal Solutions to drive the strategy, development, and delivery of secure, scalable solutions for federal agencies in a fully remote role.Key ...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Manager, Contact Center Operations

Senior Manager, Contact Center Operations

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture through goal setting and accountability Enhance agent perfo...Show more
Last updated: 30+ days ago • Promoted
Mobile Crisis Management Support Specialist (AP)

Mobile Crisis Management Support Specialist (AP)

Southeastern Integrated Care LLC • Pembroke, NC, US
Full-time
The Mobile Crisis Management Support Specialist, as an Associate Professional (AP), provides supportive interventions and case management under the supervision of a Licensed Professional (LP) or Qu...Show more
Last updated: 30+ days ago • Promoted
Senior Manager Process Design

Senior Manager Process Design

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
Mngr / Associate Director, Process Design & Deployment.Key Responsibilities Consult with clients on program design to align with technical workflows and process standards Support Program Ops and B...Show more
Last updated: 30+ days ago • Promoted
Technical Support Manager

Technical Support Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Support Manager to lead and scale their support team.Key Responsibilities Lead and scale the support team to deliver world-class technical support Oversee ti...Show more
Last updated: 30+ days ago • Promoted
Senior Manager, Enablement Platforms

Senior Manager, Enablement Platforms

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Manager, Enablement Platforms.Key Responsibilities Lead and develop a team of platform administrators and UX designers, promoting a culture of creativity and col...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Technical Product Manager

Senior Technical Product Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Technical Product Manager, AI Powered Messaging.Key Responsibilities Collaborate with Product, Engineering, and Data Science teams to enhance AI interactions and...Show more
Last updated: 30+ days ago • Promoted
Technical Implementation Manager

Technical Implementation Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Implementation Manager to oversee client implementations and act as a liaison among various teams. Key Responsibilities Lead discovery sessions to identify bus...Show more
Last updated: 30+ days ago • Promoted
Technical Services Manager

Technical Services Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Services Manager (Midwest) to lead customer-facing research and technical support initiatives in the pet nutrition sector. Key Responsibilities Lead customer-d...Show more
Last updated: 10 hours ago • Promoted • New!
Technical Product Manager

Technical Product Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Technical Product Manager - AI Infrastructure & Platform.Key Responsibilities Design and deliver systems, pipelines, and internal tools for effective AI leverage Defin...Show more
Last updated: 30+ days ago • Promoted
Senior Product Manager, Healthcare

Senior Product Manager, Healthcare

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Product Manager - Healthcare to lead the strategy and execution of healthcare-focused products. Key Responsibilities Own the end-to-end lifecycle of healthcare pr...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Product Manager

Senior Product Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Product Manager - Portal.Key Responsibilities : Design and refine portal workflows to improve efficiency and client experience Develop tools that enhance collabo...Show more
Last updated: 30+ days ago • Promoted
Customer Support Manager

Customer Support Manager

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Customer Support Manager to lead a technical support team for IBM B2B Integrator.Key Responsibilities Manage a technical support team to provide best-in-class support f...Show more
Last updated: 30+ days ago • Promoted
Senior Technical Applications Specialist

Senior Technical Applications Specialist

VirtualVocations • Fayetteville, North Carolina, United States
Full-time
A company is looking for a Senior Technical Applications Specialist (Spok).Key Responsibilities Administer Spok and other core support application infrastructure from the OS level up Monitor and...Show more
Last updated: 1 day ago • Promoted