Retail Selling Specialist – Key Holder

Overview :

Job Title : Selling Specialist / Key Holder

Job Type : FT / PT

Pay : $21-23 per hour (rate based on market and relevant experience)

Expected Hours : FT / PT, up to 40 hours / week, weekends

Job Overview :

Winston Retail is excited to partner with Superbike, the worlds lightest and most advanced e-bike series, for a new pop-up location in San Diego. The Selling Specialist / Key Holder will partner with the Store Sales Manager to be another point of contact for Winston for this project. They are the inspirational leader who motivates the team to deliver superior customer service, operational excellence, and sales results.

The Selling Specialist / Key Holder , in partnership with the Store Sales Manager, is responsible for driving the daily business, ensuring proper opening and closing procedures, and setting the pace for the team. They will be trained to be experts in Superbike technology and brand standards, oversee test ride scheduling, and ensure merchandising is aligned with client guidelines. This role represents both Winston and Superbike by engaging with customers, educating them on product features and benefits, and converting shoppers into loyal riders. Reporting, communication, and store standards are essential to success.

Responsibilities : Responsibilities :

• Promotes a culture that strongly represents the Superbike brand and delivers an elevated customer experience through engagement, test rides, and product education.
• Ensures operational excellence by following Winston Retail opening and closing procedures.
• Works to achieve sales goals and deliver superior service.
• Partners with the team to drive multiple transactions, productivity, and store performance.
• Ensures merchandising follows client-provided planograms and store standards.
• Provides daily store visit reports with photos via Winstons proprietary reporting app, including opportunities to drive sales.
• Elevates staffing, product, or signage issues to Winston Regional Management when Store Sales Manager is not on-site
• Maintains store cleanliness, safety, and organization for a seamless shopper journey.
• Acts as the primary contact for customer escalations and feedback when Store Sales Manager is not on-site
• Adhere to all Winston policies and procedures
• Adhere to all store policies and procedures.
• All other work-related duties as assigned by Store Management or Winston Regional Management.
• Submit store visit reports, including taking before and after photos and writing feedback, using our Winston App on a smart device
• Smartphones are required for reporting :

iOS : Use an iPhone 11 or newer

Experience and Benefits :

Experience & Skills :

Benefits :

At Winston, we are ALL IN!

At Winston, we celebrate our diverse talent and unique skill sets, embracing change to grow stronger together. Our goal is to ensure every member of the Winston community feels valued, respected, and heard daily, including our applicants. As an equal opportunity employer, we consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. We also uphold fair employment practices concerning citizenship and immigration status

Required

Preferred

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