Customer Service Representative

Job Description

Job Description

Description : Description

Job Title : Customer Service Representative

We offer a supportive work environment and opportunities for professional growth. If you are passionate about customer service and eager to contribute to our team, we encourage you to apply.

Base salary with unlimited commission.

car allowance, fuel card, computer, cell phone.

Job Summary :

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at a leading forklift dealership. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and ensuring a positive experience throughout the sales and service process.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
• Assist customers with product information, pricing, and availability of forklifts and related equipment.
• Process orders, returns, and warranty claims accurately and efficiently.
• Collaborate with the sales and service teams to resolve customer issues and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Provide feedback to management on customer trends and areas for improvement.

Skills and Qualifications :

Requirements :