Talent.com
GSD Support Associate
GSD Support AssociateKonica Minolta Business Solutions • Los Angeles, CA, United States
GSD Support Associate

GSD Support Associate

Konica Minolta Business Solutions • Los Angeles, CA, United States
4 days ago
Job type
  • Full-time
Job description

Overview

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Responsibilities

  • Provide an exceptional service experience when handling incoming customer requests
  • Determine the reason for the request and, if necessary, route to applicable functions
  • For service issues, perform basic triage to determine the best course for resolution and / or escalate to level 2
  • Log service incidents accurately and assist customers with other requests as needeFollows prescribed processes and procedures including systems, schedule adherence and tool utilizations
  • Communicates clearly and professionally with customers to handle requests efficiently
  • Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
  • Gathers information of the customer request and determine best course of action
  • Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing / expediting and incident escalation
  • Follow through on customer commitments, research as needed using available resources
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
  • Complete projects and tasks as assigned by management

Qualifications

  • High school or equivalent
  • Entry level with some experience preferred in a call center environment
  • Excellent verbal and written communication skills
  • Good customer service and interpersonal skills
  • Ability to problem solve and perform basic troubleshooting
  • Computer skills - Microsoft Office, Word, Excel, PowerPoint
  • Positive attitude and collaborates well with team members
  • Ability to multi-task work in a fast-paced environment
  • This position requires sitting at a desk with a computer monitor for several hours at one time
  • The vision requirement includes : close vision, peripheral vision, depth perception, and ability to adjust focus
  • Occasional travel as requested
  • About Us

    Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list , included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series . For more information, please visit Konica Minolta online and follow it on Facebook , YouTube , LinkedIn and Twitter .

    Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

    Au sujet de Konica Minolta

    Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

    Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

    EOE Statement

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

    Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

    Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.

    Create a job alert for this search

    Support Associate • Los Angeles, CA, United States

    Related jobs
    Support Operations Associate

    Support Operations Associate

    VirtualVocations • Carson, California, United States
    Full-time
    A company is looking for an Associate, Support Operations I.Key Responsibilities Accurate and timely registration of adverse event reports and medical data processing Case prioritization for wor...Show more
    Last updated: 11 hours ago • Promoted • New!
    Distributor Support Associate

    Distributor Support Associate

    Alpinestars • Torrance, CA, US
    Full-time
    Alpinestars is seeking a motivated and detail-oriented.This role is responsible for supporting distributor partners by optimizing inventory forecasting, tracking sales performance, coordinating pro...Show more
    Last updated: 4 days ago • Promoted
    Customer Support Associate

    Customer Support Associate

    VirtualVocations • Orange, California, United States
    Full-time
    A company is looking for an EAP Worklife Customer Support Associate.Key Responsibilities Provide support for employee assistance, employer benefits, and behavioral health benefits Assess client ...Show more
    Last updated: 30+ days ago • Promoted
    At-Risk Engagement Specialist

    At-Risk Engagement Specialist

    VirtualVocations • Long Beach, California, United States
    Full-time
    A company is looking for an At-Risk Engagement Specialist to support student engagement for at-risk or educationally disadvantaged students. Key Responsibilities Oversees a caseload of students an...Show more
    Last updated: 13 hours ago • Promoted • New!
    Coordination of Benefits Associate

    Coordination of Benefits Associate

    VirtualVocations • Long Beach, California, United States
    Full-time
    A company is looking for an Associate, Payment Integrity COB to join their Payment Integrity team.Key Responsibilities Provide subject matter expertise on Payment Integrity claims processing and ...Show more
    Last updated: 3 days ago • Promoted
    Sales Support Associate

    Sales Support Associate

    Americannmade • Pacoima, CA, US
    Full-time
    Quick Apply
    Document TITLE- Sales Support Associate Scope To ensure job description matches application’s expectations of duties Date Updated January 2024 Version 1. Director of Sales Location : TopH...Show more
    Last updated: 30+ days ago
    Associate Support Technician

    Associate Support Technician

    VirtualVocations • Pasadena, California, United States
    Full-time
    A company is looking for an Associate Support Technician to provide technical support for internal users.Key Responsibilities Install, configure, maintain, and troubleshoot device and application...Show more
    Last updated: 4 days ago • Promoted
    ADP Sustainment Integrator

    ADP Sustainment Integrator

    VirtualVocations • Carson, California, United States
    Full-time
    A company is looking for an ADP Sustainment Integrator Principal - Level 6.Key Responsibilities Coordinate support from all program and sustainment areas to monitor effectiveness and achieve desi...Show more
    Last updated: 9 hours ago • Promoted • New!
    Washington Licensed Associate Mental Health Therapist

    Washington Licensed Associate Mental Health Therapist

    VirtualVocations • North Hollywood, California, United States
    Full-time
    A company is looking for a Remote Associate Mental Health Therapist to provide teletherapy services to students across Washington. Key Responsibilities Provide evidence-based teletherapy to studen...Show more
    Last updated: 3 days ago • Promoted
    Early Career Program Coordinator

    Early Career Program Coordinator

    Vaco by Highspring • Altadena, California, United States
    Full-time
    Job Title : Early Careers Program Coordinator.Century City, CA (Hybrid – 3 days onsite).Temp, potentially Temp to Hire .We’re seeking a proactive and creative. Early Careers Program Coordinator.This ...Show more
    Last updated: 5 days ago • Promoted
    Operations Associate Development Program

    Operations Associate Development Program

    RR Donnelley • Westlake Village, CA, US
    Full-time
    RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most...Show more
    Last updated: 5 days ago • Promoted
    Government Sales Associate

    Government Sales Associate

    VirtualVocations • Long Beach, California, United States
    Full-time
    A company is looking for a Product Sales Associate with experience in the Government sector.Key Responsibilities Optimize partner relationships and lead opportunity registrations for favorable ou...Show more
    Last updated: 13 hours ago • Promoted • New!
    Temporary Support Associate

    Temporary Support Associate

    Tapestry • Los Angeles, CA, US
    Full-time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
    Last updated: 30+ days ago • Promoted
    Radiology Operations Support Associate

    Radiology Operations Support Associate

    VirtualVocations • Van Nuys, California, United States
    Full-time
    A company is looking for an Operations Support Associate - Radiology.Key Responsibilities Serve as the main point of contact for clients and clinicians, handling calls, emails, and chats Monitor...Show more
    Last updated: 29 days ago • Promoted
    Remote Support Associate

    Remote Support Associate

    TradeJobsWorkforce • 90075 Los Angeles, CA, US
    Remote
    Full-time
    In this role, the Remote Support Associate, where you will learn company products and services to better assist others, adhere to safety guidelines and company policies, and help organize and maint...Show more
    Last updated: 30+ days ago • Promoted
    Clinical Associate with MA Certification

    Clinical Associate with MA Certification

    VirtualVocations • North Hollywood, California, United States
    Full-time
    A company is looking for a Clinical Associate to support their interdisciplinary virtual and home-based medical practice. Key Responsibilities Prepare members for telehealth visits and coordinate ...Show more
    Last updated: 3 days ago • Promoted
    Associate Software Support Technician

    Associate Software Support Technician

    VirtualVocations • Huntington Beach, California, United States
    Full-time
    A company is looking for an Associate Software Support Technician to provide technical and engineering support to customers and internal teams. Key Responsibilities Respond to incoming customer ti...Show more
    Last updated: 3 days ago • Promoted
    Client Support Associate

    Client Support Associate

    Jackson Hewitt - HKK • Cerritos, CA, US
    Full-time +1
    We are looking for someone who thrives in a welcoming, customer service-oriented environment with.If you enjoy building strong relationships with clients, then look no further and apply today!.Seas...Show more
    Last updated: 30+ days ago • Promoted