Quality & Coaching Analyst - Park Avenue Securities

Quality & Coaching Analyst

Park Avenue Securities is seeking a dedicated and diligent Quality & Coaching Analyst to join our dynamic Quality Assurance team. In this pivotal role, you will champion service excellence and help drive the ongoing development of our customer-facing team. As a Quality Analyst, you will ensure customer interactions meet standards, encouraging continuous improvement and collaboration.

You Are

• Driven to support, mentor, and inspire colleagues, with a genuine desire to enhance customer experiences.
• Able to understand and apply internal service standards and complex financial products and processes.
• Meticulous in your attention to detail, ensuring procedures are followed and information is accurate.
• Confident in navigating resources and solving problems independently and quickly.
• Skilled at building rapport and communicating feedback to team members and leaders, challenging the status quo, and contributing practical solutions.

You Will

You Have

Salary Range : $57,810.00 - $86,715.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.