Operations Manager

Job Description

Job Description

Description

The Center Operations Manager is responsible for the day-to-day non-clinical operations of the ABA therapy center. This role ensures smooth functioning of the facility, manages scheduling and support staff (e.g., Behavior Technicians), and oversees operational processes that allow clinical staff to focus on providing high-quality therapy. This position does not involve clinical decision-making or client treatment.

Key Responsibilities

Staff & Center Operations

• Oversee the daily operations of the assigned ABA therapy center, ensuring smooth and efficient processes while complying with established policies and procedures.
• Maintain a flexible schedule to provide hands-on support and guidance to direct reports across varying scheduling blocks.
• Collaborate with clinical and administrative leadership to ensure center operations align with organizational goals and compliance standards.
• Identify and address operational challenges promptly, implementing solutions that promote efficiency and staff satisfaction.
• Support onboarding, training, and ongoing development of team members to foster a positive and high-performing work environment.
• Collaborate with members of the hiring and training teams constantly working to create a positive experience for new staff onboarding to the center.
• Uphold organizational policies, procedures, and values in all operational practices.
• Maintain accurate records, reports, and communication to support transparency and accountability.
• Partner with the clinical leadership team to ensure a high-quality experience for clients and families.
• Directly manage behavior technicians, registered behavior technicians, and senior behavior technician’s performance in position according to their job description.
• Responsible for directly supervising the center's assigned scheduling coordinator.
• Approve and coordinate time off requests to ensure there is proper center coverage.
• Comply with the Engagement Specialist’s instructions for center activities as it relates to holiday celebrations / observances and closures.
• Maintain a positive, supportive work environment and promote team culture.

Administrative Oversight

Client & Family Support (Non-Clinical)

Skills, Knowledge and Expertise

Required Certifications, Registration, or Licensure-

Additional Requirements-

Benefits