Information Technology Support Specialist (Columbus)

Client : Banking Firm

Job Title : IT Support

Duration : 12+ months (possible extension or permanent hire)

Pay : $21.00 / hr on W2

Location : Columbus, OH

Schedule : Variable shifts including evenings, weekends, and holidays

Job Overview

A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems.

Key Responsibilities

• Provide excellent customer service through phone, chat, and in-person support.
• Listen actively to understand user concerns and ensure timely resolution.
• Document all incidents and requests accurately in the tracking system.
• Troubleshoot and resolve hardware, software, and application issues.
• Perform assessment, triage, research, and education for end users.
• Support after-hours or weekend needs as required.
• Demonstrate strong attention to detail, follow-through, and a positive attitude.
• Install, modify, repair, and run diagnostics on hardware, peripherals, and software.
• Build rapport with users and communicate clearly regarding issue status and resolution.
• Maintain professionalism in challenging or high-pressure situations.

Qualifications