Family Advisor Coordinator

Whittier Glen is currently seeking a Family Advisor Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values :

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

Position Summary

The primary purpose of your job position is to successfully lead the resident admissions process by establishing and cultivating meaningful relationships with new and potential prospects and their families, to obtain required information, and admit residents in an efficient manner.

Essential Functions and Responsibilities

• Ensure the CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensure compliance with Resident Rights and HIPAA policies at all times.
• Meet with potential residents and their families to provide information about the community and admissions process /
• Conduct tours of the community for potential residents and their families.
• Manage and assist potential residents and their families with the pre-admission documentation process.
• Perform screening assessments, verification of financial information, and coordination of care plans with other key community personnel, timely.
• Explain to residents, family members or responsible party the room rates, billing procedures, visitors / guest privileges, restrictions, house rules, etc. Obtain resident / responsible party signature on all required permits, releases, authorizations, etc.
• Collaborate with the Wellness Leader to ensure that potential residents' care needs can be met.
• Ensure all new admission files are accurately completed and compliant with all laws and community policies and procedures.
• Admit and discharge residents in accordance with established policies and procedures.
• Maintain accurate daily census, including resident units and number of residents in and out of the facility.
• Collaborate effectively with Executive Director, Community Liaison, and other members of the management team.
• May perform other duties as assigned by the Supervisor.

Supervisory Responsibility

Work Environment

Physical Demands and Sensory Requirements

(With or Without the Aid of Mechanical Devices)

Specific Requirements

Education and Experience

Schedule :

Pay :

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at